Billing, Budget Management, Communication Skills, Contract Management, Customer Relations, Customer Support/Service, Lift/Move 50 Pounds, Negotiation Skills, People Management, Physical Demands, Problem Solving Skills, Production Volume, Resolve Customer Issues, Standards Development, Time Management
Under general direction, supervises the staff performing contracted activities at client accounts. Ensures staff is meeting quality and productivity standards as defined by client and manager.
Responsibilities:
- Assist with the management of all services contracted by client at the assigned site
- Ensure staff is meeting quality and productivity standards as defined by client and manager
- Ensure proper maintenance and usage of all equipment and supplies
- Interface with the client, Operations team, and Corporate departments
- Assist manager with the completion of staff payroll, site billing, service enhancements and employee of the month nominations on a timely basis
- Supervise tasks or special projects and ensure their completion by set deadlines
- Initiate communication and problem solving with manager in addressing client’s issues
- Assist manager to manage budget and control expenses effectively
- Prepare monthly production and volume reports in order to measure productivity and prepare billing charges
- May contact and negotiate with outside vendors, if necessary
- Perform other duties as requested by Site Manager and client
Qualifications:
- Associate's Degree preferred or equivalent experience
- 2 or more years supervisory experience preferred in reprographic/mail setting
- Excellent customer service, professional attitude and appearance are a must
- Ability to work overtime & meet deadlines
- Possess strong communication skills
PHYSICAL DEMANDS
- Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing
- May lift and/or move up to 50 lbs
What We Offer:
Competitive pay & benefits!
Comprehensive training and development programs that prepare employees to advance from within.
A company focused on creating a positive work and client environment.
Employee discounts on entertainment, products, and services nationwide!
Come Join Our Team!
C
Canon Business Process Services, Inc.
New opportunities. New challenges. New initiatives. This is what employees can expect from their career at Canon Business Process Services (CBPS). The constant expansion of services and growth opportunities makes CBPS a great place to work. Our employees have always been one of the outstanding differences between us and the competition. Challenging positions are available in a variety of industries with different work schedules and cultures.
Canon Business Process Services is an equal opportunity employer. All candidates for employment must complete this application in full.