Assistant Store Director (Madison)

The Assistant Store Director (ASD) plays a key leadership role in supporting the Store Director and leading the day-to-day business of Diptyque's Madison Avenue Flagship Maison. As the Store Director oversees Madison Avenue and East Hampton, the ASD serves as second-in-command at Madison Avenue, driving results, developing the team, and ensuring consistent execution.

Madison Avenue is unlike any other Diptyque boutique. The Maison serves a discerning, high-value clientele and operates a robust calendar of private appointments, client events, brand activations, corporate gifting, and corporate sales. The ASD must balance floor leadership, client development, event execution, and operational excellence.

Please note: This job description is not exhaustive and may evolve based on business needs.

Key Responsibilities

Client Experience & Sales Performance

• Lead by example in delivering personalized service and luxury experiences that reflect Flagship Maison standards

• Develop high-value client relationships through outreach, private appointments, tailored recommendations, follow-up, and purposeful use of CRM

• Analyze performance with the Store Director, identify opportunities, and drive action plans across key retail KPIs

• Resolve complex or sensitive client matters with discretion and sound judgment

Events, Corporate Sales & Flagship Programming

• Partner with the Store Director and corporate teams to plan and execute events, launches, private appointments, workshops, and other Maison experiences

• Coordinate client outreach, staffing, inventory, hospitality, floor flow, operational details, and post-event follow-up

• Lead event execution and manage corporate gifting and sales opportunities from consultation through fulfillment and aftercare

Team Leadership & Development

• Serve as the Store Director's key business partner and lead the Maison in the Store Director's absence or while the Store Director is supporting East Hampton

• Motivate and coach the team through visible floor leadership, daily briefings, timely feedback, recognition, and accountability

• Support recruiting, onboarding, training, and development across product knowledge, selling skills, service standards, and performance

• Partner with the Store Director on performance management and development planning, escalating employee concerns to Human Resources when appropriate

Store Operations & Merchandising

• Oversee daily operations including opening and closing procedures, cash handling, loss prevention, and adherence to company policies

• Support inventory management, replenishment, product allocation, stock optimization, and readiness for events and corporate orders

• Partner with the Store Director on scheduling, payroll, and coverage for daily business, peak periods, and events

• Execute visual merchandising strategies and maintain a pristine, organized, and brand-aligned Maison environment

Brand Stewardship, Communication & Multi-Boutique Support

• Embody Diptyque's values through professional presence, product expertise, storytelling, and client and colleague interactions

• Communicate business and brand priorities clearly, maintain close alignment with the Store Director across both boutiques, and support East Hampton as needed

Safety & Confidentiality

• Protect confidential company, employee, client, and corporate account information

• Support safety, emergency, and data privacy requirements, and partner with leadership and Human Resources to maintain a safe, respectful, and inclusive workplace