Assistant Store Director

At Cardenas Markets, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, its more than that - its smart and highly driven people united in purpose to serve one another. Bring your energy and unique perspective, and youll have the opportunity to grow with us professionally, personally, and financially. Youll be part of a team that genuinely cares about helping you succeed, and youll work alongside talented colleagues while making a difference in our communities.

POSITION SUMMARY

The Assistant Store Director oversees daily store operations and provides leadership and direction to achieve profitable operation of the assigned retail store. The Assistant Store Director ensures that the goals of full, fresh, clean, and friendly are achieved, and that a positive environment that engages and empowers all team members is maintained at store level. The Assistant Store Director is responsible for development of all direct reports, to include department team leaders and all store team members. The Assistant Store Director is to continually grow the teams capacity for efficiency, effectiveness, and service and meet the companys succession needs. This position is expected to be a role model of the company by driving results while maintaining company core values.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential duties and responsibilities of this position include, but are not limited to, the following:

• Operational Excellence:

• Proven track of providing excellent results, shows persistence and dedication to meeting the expectations of internal and external customers.

• Demonstrates care and compassion for people, shows empathy and concern. Able to build and maintain positive team relationships, relates well to diverse people, and is approachable.

• At the direction of the Store Director, provides guidance to Department Team Leaders to connect the metrics to business processes and focus on continuous improvement strategies to achieve business results.

• Partners with the Department Trainers to achieve results.

• Ensures store operations are in full compliance with company, Federal, State, local regulatory, safety, labor, workers compensation, and health requirements.

• Maintains all metrics on the weekly operations.

• Evaluates and adjusts in-store process time, tools, and MAP.

• Clearly communicates and enforces standards for quality, cleanliness, organization, customer service, safety, loss prevention, sanitation, store conditions, and food safety to all team members.

• Continuously meets expectations of internal and external customers.

• Perform additional management duties as assigned.

• Team Member Development:

• Assists Store Director in developing a succession plan for all leadership positions within the store to meet company growth.

• Recruits, selects, orients, trains, coaches, counsels, and develops the best Department Team Leaders to achieve store goals and ensure that the store has leadership talent.

• Cultivates a culture of high performance and accountability. Sets clear performance expectations for Department Team Leaders and follows up with timely performance evaluations and development.

• Improves team member turnover in the store and keeps turnover at company levels.

• Embraces positive employee relations through consistent and fair application of company policies and leadership.

• Provides advice and assistance to store team to enable completion of tasks.

• Customer Service:

• Maintains a positive work environment and ensures fair and consistent treatment of all team members.

• Leads by example on the importance of Customer Service excellence. Engages with customers at all levels.

• Guarantees store has the staffing needed to deliver expected service, particularly important for service areas and front-end operations.

• Develops tactics, recommendations, and reviews to have friendly employees and clean stores.

• Improves speed of service and operational efficiencies in all departments.

• Leadership & Management Skills:

• Proven leadership and ability to motivate, inspire, and create engagement. Exemplifies the desired culture, values, and philosophies of the organization, high ethics, integrity, trust, respect, loyalty, and humility.

• Proven ability to manage stress and remain cool under pressure. Effectively copes with change and leads company change initiatives across the store.

• Assertive when dealing with conflict and maintains responsibility for actions.

• Able to see things in broad, strategic perspective, see trends, and future consequences. Develops improvement plans and programs with the Store Director, Department Team Leaders, District Director, and Department Director to ensure the store meets company goals.

• Provides translation of communication between Store Support Center and store team.

• Able to manage and administer a broad range of tasks, including resolving complaints, counseling team members on the interpretation of policies, and objectively coaching store leaders and team members through complex, difficult, and emotional situations.

• Able to make recommendations to effectively resolve problems or issues by using sound judgment that is consistent with company standards, practices, policies, procedures, government regulation, or law. Seeks to make decisions in a manner consistent with the job functions and seeks advice from executives and others as needed.

• Financial Results:

• At the direction of the Store Director, assists with P&L results, including preparing financial forecasts and performance reports.

• At the direction of the Store Director, delivers the payroll goals and maintaining payroll management discipline.

• Supports programs to control shrink and contain costs at an acceptable level.

• Reviews Key Performance Indicators (KPIs) with store team, Department Team Leaders, and Team Members.

• Able to read, understand, analyze, and instruct store teams about income and financial statements, creating operating budgets and financial forecasts, and calculating gross margins and productivity measures.

• Monitors operational standards and programs and follows up on operating performance of each store and store team leader to ensure that all stores meet sales, expense, gross profit, and managerial profit contribution and EBITDA.

• At the direction of the Store Director, analyzes financial data and determines areas of opportunity as well as plans for remediating performance.

• Develops quarterly sales, income, expense, capital, and labor budgets for the store.

• Manages with a basis-point (.01) frame of reference.

• Reviews programs prepared by merchandisers and recommends adjustments to meet local conditions.

• Ensures timely and complete execution of company merchandising and promotion programs.

• Works with store leadership to promote safety and ZERO accidents.

• Ensures compliance with all state and federal laws and regulations at all locations while upholding company values, customer service philosophies, merchandising programs, pricing programs, and winning environment initiatives at store level and encourages and ensures conformity throughout the store.

• Ensures that stores maintain buildings, fixtures, storage facilities, and equipment in optimal operational condition, monitor maintenance and repairs, and manage expenses of facilities.

• Other Responsibilities:

• Advises Construction and Maintenance when remodels or major repairs are necessary to maintain facility.

• Maintains current knowledge of market conditions and competitive activity through periodic review of market data.

• Monitors market area for potential acquisitions or business opportunities and communicates viable suggestions to Store Director.

• Perform other work-related duties as assigned.

SKILLS AND QUALIFICATIONS

• 2 years of experience in a progressive operations role, including managing different sales volume.
• Confident working in a fast-paced, constantly evolving environment and exhibit excellent multi-tasking skills.
• Proven experience in dealing effectively with diverse team members and management.
• Knowledge of applicable state and federal laws applicable to effectively running a store, governmental compliance requirements, employment and labor laws, including immigration laws.
• Possess the ability to articulate the complexity of business needs and the capability to build and develop practical action plans based upon those.
• Excellent interpersonal, negotiation, and analytical skills are required.
• Solid ability to make recommendations to effectively resolve problems or issues by using judgment that is consistent with standards, practices, policies, procedures, regulation, or government.
• Excellent written and verbal communications skills, including active listening. Able to prepare effective written reports, correspondences, and presentations to management as required.
• Experienced in facilitating meetings by utilizing effective presentation skills.
• Ability to speak, read, write, and understand both English and Spanish sufficiently to understand conversations, presentations, company manuals, forms, and policies.
• Proficient computer skills in the areas of e-mail, Microsoft Office, PowerPoint, Word, Excel, and other software applications.

PHYSICAL DEMANDS AND WORK CONDITIONS

The physical demands and work conditions below represent those that must be met to successfully perform the essential functions of this job. Some requirements may be modified to accommodate individuals with disabilities.

• While performing the duties of this job, the employee is regularly required to sit, stand, and use the hands to handle objects, tools, or controls.
• Able to lift up to 25 pounds.
• Successful performance requires vision abilities that include close vision and the ability to adjust focus.
• The work environment is that typical of an office and retail store. The noise level ranges from quiet to loud.

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.

DISCLAIMER

Pay Scale: $16.90 to $32.00.

The pay scale above is a good faith estimate of the salary or hourly wage range that the employer reasonably expects to pay for the position. Within this range, individual pay is determined by multiple factors, including but not limited to specific skills, relevant work experience, and relevant education and/or training. This information is provided to applicants in accordance with California Labor Code § 432.3 and state and local minimum wage standards.