Base Pay $17.9 - $19.4 / HourJob Category RetailEmployee Type FTSTR-CARequired Degree High schoolManage Others NoDescriptionLead and develop Team Members to deliver extreme customer service and drive sales while maintaining operational excellence. The Assistant Manager must always follow standard operating policies and procedures and act as Manager on Duty in the absence of the Store Manager.ResponsibilitiesDriving ResultsCoach and demonstrate WSS business objectives (Customer Service Focus by, Greeting the Customer, Knowing the Business, Proper Pricing, Having Product Availability, Asset Protection, Ensuring Safety and Maintaining the Exterior of the Store, Cashwrap, and Back Office)Continuously motivate Team Members to meet assigned sales and productivity goalsDemonstrate an in-depth knowledge of the merchandise; ensure Team Members are fluent in all aspects of product knowledgeDemonstrate sales leadership for Team Members by playing an active role on the sales floorCollaborate with other members of Management to identify opportunities to support salesAnalyze reports and data to determine the needs of the business and collaborate with the Store Manager to set business strategiesOversee and lead the team to ensure they are greeting every customer, creating connections, and build loyaltyEffectively handle customer issues; continuously improve overall customer satisfactionOperational ExcellenceMaintain a clean, neat, and organized store by directing Team Members to complete tasks on the sales floor, the parking lot and back officeMonitor and verify incoming/outgoing product deliveriesEnsure cash handling procedures are properly followed including cash drops, bank deposits and bank runsAssist in staffing and scheduling properly to maintain adequate floor coverage and maintain payroll budgetEducate team on and enforce all appropriate personnel policies, labor laws and security and safety proceduresAssist in controlling store expenses and maintaining budgets; maximize expensesDeveloping World Class TeamsAssist with recruiting, interviewing and selection process of Team MembersTrain, coach and develop Team Members in all areas of the businessHold team accountable for their performance; provide coaching and consults with Store Manager to deliver counselingProvide effective, open, and consistent communication on store goals during team rallies while recognizing positive employee performance through the #YouAreWSS Recognition ProgramPhysical DemandsBend and twist at the waist, stoop, crouch, crawl, climb, balance, kneel or squat while maneuvering boxes into place as neededStand or walk at least 8 (eight) hours in each dayLift up to 50 lbs. from ground level to above shoulders repeatedly over the course of the shiftClimb a step stool or ladderCommunicate effectively in person and on the phonePosition Type and Expected Hours of WorkExcellent communication skills to connect effectively with customers and co-workersModels team values which support our core values and company cultureExcellent leadership, organizational and time management skillsPossess a self-starter attitudeExhibit proficiency in computer programs used by the Company including Microsoft Office, POS systems, and time keeping systemsAbility to understand financial reportsAbility to analyze problems and provide practical solutionsAbility to perform basic math functions including adding, subtracting, multiplying, and dividing numbers to operate the register, make change, count inventory, complete Daily MOD tool, etc.Ability to stand/walk for approximately 8-10 hours per dayProven track record of delivering exceptional customer serviceAbility to recognize strategic opportunities and carry out behaviors that lead to increased KPIsAbility to coach, challenge and develop a team to grow professionally and achieve a common goalAvailable approximately 40 hours per week; able to work flexible hours necessary to manage and support the store effectively, including weekends, inventory nights and holidays as neededAvailable to relocate within a 25-mile radius based upon the needs of the businessQualificationsMust be 18 years or older.High School or GED equivalent.Previous experience in security, asset protection, and/or retail a plus.High school diploma; some college preferred.Internal Candidates: Must successfully complete the Assistant Manager-In-Training Program.Education/ExperienceHigh school diploma; some college preferred.Internal Candidates: Must successfully complete the Assistant Manager-In-Training Program.EEO StatementWSS is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.#J-18808-Ljbffr