Assistant Store Manager

The Assistant Bakery Operations Manager (ABOM) is a leadership pipeline role designed to develop the next generation of Bakery Operations Managers. ABOMs are expected to operate at near-BOM level, executing bakery operations with urgency, accuracy, and accountability while building the leadershipskills needed to run a bakery independently. OurDT Boston, MA store located at 61 Bromfield Street Boston, MA 0210

This role blends hands-on operational excellence with talent development, administrative ownership, and team leadership. ABOMs act as a true extension of the BOM and must be capable of stepping into full bakery ownership when needed.

KEY RESPONSIBILITIES:

Operational Execution

• Execute all core bakery operations including inventory rotation, scheduling support, staffing coordination, and administrative checklists

• Maintain strict adherence to product quality, cleanliness, food safety, and guest experience standards

• Support ordering, inventory accuracy, and shrink control

• Assist in schedule creation and labor execution to meet operational targets

Talent & Team Development

• Support recruiting, interviewing, onboarding, and training of new staff

• Deliver consistent coaching and real-time performance feedback

• Hold team members accountable to standards while reinforcing a growth mindset culture

• Ensure onboarding and training programs are executed to company standards

Leadership & Ownership

• Manage bakery operations independently in the absence of the BOM

• Model urgency, accountability, and operational discipline

• Partner with BOM and Area leadership to identify operational gaps and implement solutions

• Maintain continuity of operations during leadership transitions or staffing shortages

• Other duties as assigned

WHAT SUCCESS LOOKS LIKE:

• Able to independently execute all BOM-level administrative and operational tasks

• Bakery is fully staffed, trained, and operating at high standards

• Strong culture of accountability and consistency

• Acts as a reliable operational leader during any coverage scenario

• Demonstrates clear readiness and upward mobility toward a BOM role

QUALIFICATIONS & EXPERIENCE:

• 1+ year leadership experience in restaurant, retail, or hospitality operations

• Strong operational discipline and attention to detail

• Ability to coach and develop hourly team members

• Comfortable working in fast-paced, high-volume environments

• Ability to perform all bakery roles during peak business periods

• Strong communication and problem-solving skills

SWEET POSITION PERKS:

• Competitive pay + bonus eligibility: $20.00 - $22.00/hr

• Medical, dental, vision & pet insurance

• Paid vacation + wellness days

• Career development pipeline into BOM leadership

• Free cookies every shift

• Fun, fast-paced team culture

Our sweet MIT perks & compensation:

• Market competitive hourly compensation
• Eligibility for end of period store bonus
• Excellent comprehensive benefits 1st day of the month after 60 days of employment
• $25.00 monthly cellphone stipend
• 10 days of paid vacation plus 2 paid Insomnia Personal Days of Wellness
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• FREE cookies with every shift!

• Perform as Manager-on-Duty during scheduled shifts when Store Ops Manager (GM) is not present.
• Supervise, train and coach 2-5 team members engaged in both cookie sales and customer deliveries.
• Lead new hourly staff onboarding and initial training.
• Conduct initial interviews for potential new hires (Cookie Crew, Shift Leaders and Delivery Drivers) in the manager's absence.
• Support Store Ops Manager with ordering, inventory control and scheduling.
• Hold staff accountable to Insomnia Cookies' standards (baking, uniform, company policies, etc.).
• Upselling and overall customer service excellence - Ensuring all team members are also upselling and providing the best customer service.

• At least 1 year of experience in a supervisory role within a restaurant or retail store
• Prior experience conducting in-person interviews of hourly support staff
• Prior Point of Sale (POS) systems experience
• Ability to utilize MS Office, Word and our Applicant Tracking System
• Ability to work a 4-5 day work week and 1-2 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Must be 18 years of age or older and have legal eligibility for employment in the United States