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Assistant Store Manager Crumbl

CNH Group, a Crumbl Cookies Franchisee

Arlington, VA

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JOB DETAILS
SKILLS
Background Investigation, Bakery, Boring, Calendar Management, Catering Services, Communication Skills, Cookies, Customer Relations, Customer Service Evaluation, Customer Support/Service, Dental Insurance, Driver's License, English Language, Food and Beverage Industry, Fundraising, Lift/Move 50 Pounds, Online Communications, Operations Management, Performance Metrics, Quality Control, Quality System Requirements (QSR), Relationship Marketing, Retail, Retail Management, Schedule Development, Smartphones, Spanish Language, Staff Policies, Staff Training, Store Opening, Team Player, Training Program, Training/Teaching, Vision Plan
LOCATION
Arlington, VA
POSTED
30+ days ago
Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Employee discounts
  • Flexible schedule
  • Free uniforms
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance


    • $50-58K,000+ Combined Salary and Bonus Potential
    • NO SUNDAYS - We're Always Closed on Sundays
  • The Crumbl Mission:
    To bring friends and families together over a box of the best desserts in the world.

    About Us:
    Crumbl is the nation's largest gourmet dessert company, with over 1,000 stores in the United States and Canada and growing despite only opening our first store in 2017. We rotate our menu of 8 or more cookies, cakes, and pies EVERY week, giving our customers many reasons to always try something new. Our “Open Bakery” concept gives customers a front row seat as we prepare their box of the world’s best desserts from scratch!


    Why Work for Crumbl:
    Crumbl is NEVER boring and we’ll teach you to bake if you don’t already know! We strive to make every visit a memorable moment for each customer. We offer many different roles and schedules to support the different career stages of our team members. Our goal is always to promote from within, and we believe strongly in supporting our employee’s efforts to grow and advance and earn more. Our training program builds in a set of guaranteed raises, and our tips are shared across all staff working to serve our customers during store hours. We also offer monthly incentive programs that reward great attendance and teamwork towards meeting overall key store performance goals.

    Job Description:
    This is a full-time hourly position reporting directly to the Store Operations Manager and  Vice President of Operations. You will share responsibility as an Assistant Store Manager for all the typical roles of an Operations Manager, including shift supervision, inventory, cash deposits, and training. Your area of specific responsibility will be focus on production of our weekly rotating menu, quality control of all our products, training, and leading the staff in delivering the best quality and customer service while using Crumbl KPIs as a measurement for performance.

    Responsibilities:
  • Assist and maintain staffing schedules meeting the needs of the store
  • Oversee hourly staff training and certifications for food handlers.
  • Monitor and enforce hourly staff policy compliance and any resulting discipline
  • Consistently participate in defining, and then maintaining a Culture of Excellence that consistently exceeds customer expectations
  • Monitor and lead in maintaining all Key Performance Indicators related to Customer Service and Dessert quality
  • Lead point of contact working with catering and fundraising customers and partners
  • Receive, resolve, report, and follow-up all in-bound customer inquiries by email and phone
  • Successfully and consistently collaborate with the Store Operations Manager to ensure overall store goals and standards are met regardless of specifically documented Areas of Responsibility
  • Engage in local community in fundraising, relationship building, and marketing opportunities
  • Minimum Requirements:
    • Able to verbally communicate in basic English.  Spanish is a plus.
    • Background in QSR or similar high-paced retail Food & Beverage industry
    • 2+ Years experience managing 10 or more hourly staff in a customer-facing environment
    • 1+ Year(s) experience creating and managing staffing schedules
    • Able to work within a weekly range of 35-40+ hours, in a combination of days, nights, and Saturdays
    • Some experience interviewing and making hiring decisions hourly staff
    • ServeSafe preferred, but must have (or equivalent) within 30 days of start
    • Must have smartphone / tablet and able to use for required apps
    • Must be comfortable working with basic spreadsheets and use of simple functions
    • Able to comfortably lift 50lbs and climb ladders
    • Reliable Transportation  
    • Valid driver's license
    • Able to pass background check
    • Ability to attend online meetings and communicate during reasonable hours when not at store
  • Full-Time Benefits:
  • 401k with Immediate Employer Match 
  • Accrual PTO up to 80hrs
  • Company Paid Group Term Life for $50,000
  • Short Term and Long Term Disability Coverage
  • Access to Dental and Vision Insurance (employee paid)
  • Weekly Pay
  • Discounted Parking


Work Location:
1421 S. Hayes St, Arlington VA 22202

About the Company

C

CNH Group, a Crumbl Cookies Franchisee

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