Assistant Manager – Full Time

Ace Hardware Daytona Beach is a locally owned and operated hardware store committed to providing outstanding customer service and maintaining a friendly, professional shopping environment.

We are looking for a dependable, motivated, and customer-focused Full-Time Assistant Manager to help lead our team and support the day-to-day operations of the store.

Pay: $17.00–$18.00 per hour, based on experience

Employment Type: Full Time

Schedule: Varies – weekend and evening availability is required

Reports To: Store Manager

Position Summary

The Assistant Manager supports the Store Manager in overseeing daily store operations, supervising employees, delivering excellent customer service, maintaining inventory and merchandising standards, and ensuring the store operates safely and efficiently.

The Assistant Manager must be capable of managing store operations independently when the Store Manager is unavailable.

Key Responsibilities

Customer Service

• Provide friendly, professional, and knowledgeable customer service.
• Greet customers and proactively assist them in finding products and solving problems.
• Handle customer questions, concerns, and complaints professionally.
• Ensure phone calls and pages are answered promptly and courteously.
• Develop strong knowledge of store products, services, departments, and merchandise locations.
• Lead by example and ensure associates provide excellent customer service.

Store Operations

• Assist with the overall daily operation of the store.
• Supervise store operations and employees when the Store Manager is unavailable.
• Open and close the store as scheduled.
• Maintain a professional, organized, clean, and safe work environment.
• Help ensure the sales floor, stockroom, receiving areas, and outdoor merchandise areas are clean and orderly.
• Ensure weekly price changes, labels, and promotional signage are completed accurately and on time.
• Follow and help enforce store policies and Standard Operating Procedures.
• Support Loss Prevention, safety, and store audit requirements.
• Perform additional duties as assigned by the Store Manager or ownership.

Inventory & Merchandising

• Assist with receiving, checking in, stocking, and organizing merchandise.
• Help maintain appropriate back-stock and inventory levels.
• Assist with cycle counts and negative-on-hand reports.
• Help identify and correct inventory discrepancies.
• Assist with product ordering and maintaining appropriate in-stock levels.
• Assist with merchandise resets, end caps, promotional displays, and seasonal merchandise.
• Ensure store signage and pricing are current and accurate.
• Support safe and efficient receiving and forklift operations.

Leadership & Team Support

• Provide direction and support to associates during assigned shifts.
• Lead by example with professionalism, reliability, productivity, and customer service.
• Help ensure employees follow store policies and procedures.
• Assist with employee training and development.
• Participate in store meetings and training programs.
• Communicate operational or employee concerns to the Store Manager.
• Be prepared to take additional responsibility when management coverage is needed.

Schedule & Availability Requirements

This is a full-time management position with a flexible schedule.

Applicants must be available to work weekends, including Saturdays and Sundays, and evening/closing shifts. The schedule may vary based on business and staffing needs.

Regular and reliable attendance is required.

Qualifications

• High school diploma or GED equivalent.
• Previous retail experience required; retail management or supervisory experience required.
• Hardware, home improvement, or related retail experience is preferred.
• Strong customer service and communication skills.
• Ability to supervise and work effectively with a team.
• Dependable, responsible, and able to work with limited supervision.
• Ability to prioritize multiple responsibilities in a fast-paced retail environment.

Physical Requirements

The position requires regular:

• Standing and walking for extended periods.
• Bending, reaching, climbing, and carrying merchandise.
• Lifting and moving

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.

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