Assistant Store Manager

Address: 1452 Washington Ave. Miami Beach, Florida 33139

Pay range is based on experience from $20.00 per hour to $22.00 per hour.

The Assistant Store Manager (ASM) acts as the store's "second in command" and assists in providing leadership, coaching and operational direction to teams to maximize revenue and effectively control expenses to achieve business and financial targets for a store business unit. The ASM completes all required and assigned development/training and is responsible for assisting in the development and training of their store team. The ASM demonstrates exceptional customer service and oversees and engages in sales and lending activities and is responsible for day-to-day operations and delegation of duties. The ASM helps to maintain a positive work environment and culture by building professional relationships with Team Members. As a keyholder, this role will open and/or close the store as required.

KEY AREAS OF RESPONSIBILITIES:

Ensures superior customer service standards

• Ensures proficient execution of the sales and lending processes to standard for self and team
• Maximizes revenue growth, operating margin, and controls expenses to support the assigned location in meeting or exceeding all financial objectives
• Assists with Inventory Control
• Ensures personal and team adherence to Company Policies, procedures, and compliance including all regulations regarding firearms
• Assists in oversight of all aspects of labor, staffing, onboarding, training, and retention
• Ensures cultural alignment with Company Core Values and Guiding Principles

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Drives revenues and controls cost to deliver budgeted operating margins
• Ensures personal and team compliance and executions of all Company Programs, policies, procedures, initiatives, and safety/security measures
• Completes and oversees accurate and proficient sales and loans transactions
• Analyzes reports on key business metrics and provides recommendations and necessary actions
• Follows procedures for securing Company and customer assets and ensures they are followed by team
• Ensures personal and team standards are met for superior customer service
• Assists with staffing and retention efforts
• Assists with Team Member onboarding and training ensuring both are completed per Company Guidelines, including own personal training requirements
• Assists with ensuring Team Member engagement and turnover are in line with Company expectations
• Provides direction, coaching, development and performance feedback to Team Members and partners with leadership and HR as necessary
• Helps Team Members understand how their daily goals align with Company strategic goals
• Conducts structured 1:1s with store Team Members
• Facilitates new program roll outs and change management
• Performs daily management responsibilities (loan walks, store merchandising, ticketing standards, and backroom organization, opening/closing drawers, store, etc.)
• Ensures personal and team compliance with the Company's Code of Conduct and maintains respectful and safe working environment
• Adheres to all local, state, and federal laws and regulations
• Drives using personal vehicle as needed (bank transactions, offsite training, transfers, etc.)
• All other duties as assigned

EDUCATION & EXPERIENCE:

• 1+ years of management, supervisory, and/or customer service experience.
• Prior experience in the pawn industry is a plus and may justify considering candidates with less experience than the minimum requirements.
• High School Diploma or GED required.
• Must possess and maintain a valid driver's license and car insurance in current state of residence.
• Must obtain Pawnbroker licensing in states where required.
• Successful completion of prerequisite Career Path Programs, preferably before assuming this role.
• As required by location assignment, ability to work around firearms, as determined by the ATF.
• Meet minimum age requirement of 18.

PHYSICAL DEMANDS & WORK CONDITIONS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is required to stand; use hands and fingers when manual dexterity is required to handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The noise level in the work environment is usually moderate. The Team Member is frequently required to walk, stoop, kneel, or crouch. The Team Member is occasionally required to climb or balance. The Team Member must regularly lift and/or move up to 25 pounds. The Team Member is required to use carts and other available equipment to assist with lifting when using the "Buddy Lifting System" is not possible. Specific vision abilities required by this job include close vision and the ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EZCORP is an Equal Opportunity Employer