Summary
The Assistant in Training (AIT) and Assistant Manager position's primary responsibility is to fulfill our mission statement, "to create the most enjoyable shopping experience possible for our Guests." Additionally, AIT and Assistant Managers perform a variety of sales, merchandising and operational tasks assigned by store management (e.g. cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities). Work directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates and provide leadership. The AIT and Assistant Manager will also share responsibility for training and motivating Teammates and act as the Store Manager in their absence. The Assistant Manager Position is a progression from the AIT position and therefore includes additional high level duties that are specific to that position, though the majority of job duties and responsibilities are shared.
Essential Duties and Responsibilities
This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sales Generation and Guest Service
Greet Guests with a friendly, engaging attitude, and is consistently prepared to provide legendary service to each Guest. Eager and assertive to answer questions regarding the store and its merchandise. Recommend, select, and help locate or obtain merchandise based on Guest needs and desires. Anticipate and fulfill Guest's needs by suggesting additional items and creating a wardrobing experience. Demonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge and education with Team. Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. Remain consistent on personal sales, as well as looking for opportunities to impact Teammates' presentations with the Sales Presentation Guide (SPG). Achieve personal sales-per-hour, average sales and total net sales goals set by Store Management. Provide legendary service throughout the store in these top four areas: Front 5, sales floor, fitting rooms, and the register area. Knowledgeable of all exchange and return procedures for Guests and exhibit the ability to turn into a showmanship opportunity. Fill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goals. Meets or above performance standards in all Buckle business builders and guest loyalty including fit appointments, Buckle credit card and guest connect. Investigate and navigate how to expand Guest selection through inventory Manager, advanced product search, iPad apps, etc. Maintain and build good Guest relationships to develop a client based business. Lead by example with a high level of showmanship, excellent customer service and attentiveness. Recognize and communicate Guest Levels with the Team. Passion to ask business driven and showmanship questions often to Manager, Team Leaders and all Teammates. Coachable; consistently welcomes feedback from Manager to improve sales presentations. Consistently perform leadership actions and maintain high standards, whether or not the Manager is present. Plan sales goals with Store Manager. Demonstrate ownership of store's sales performance (Sales, Average sale, Business builders, Denim). Passion for product education and showmanship to create results.
Teammate Recruiting, Training and Development
Consistently recognize recruiting opportunities by utilizing Jobs & Careers cards, email referrals and Teammate Recommend. Coach and create relationships through Guest Loyalty and Guest Preferred. Develop skills and assist in leading, directing, motivating and educating new Teammates to meet and achieve Buckle's accountability, shift orientation, Loss Prevention and sales presentation standards on a daily basis. Maintain a positive attitude at all times creating a positive floor culture. Demonstrate personal dress code to encourage and coach the latest fashion in all Teammates and Team Leaders. Participate effectively in daily setup, training, impacting and reviewing while effectively utilizing the Performance Tracker. Motivate Teammates to initiate and complete daily tasks set by Store Management. Personal passion to demonstrate, coach, and influence results of denim showmanship and denim fit cards through Teammates and Guests. Create and develop results in your department and balance all DM actions within your segment as well as completing the mid-week check in. Execute actions from department calendars and track on the Weekly Delegation Worksheet. Demonstrate leadership actions during segments. Demonstrate how to get the Guest involved with product. Be vocal and continuously update fellow leader and Team.
Operations
Ability to work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs. Understand and utilize planner including completion of Opening and Closing Checklists. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Follow all Loss Prevention guidelines, including daily bag and purse checks. Appropriately handle calls from Corporate Office. Maintain positive attitude when dealing with challenging situations that involve Guests or Teammates. Understand and execute all policies regarding payments, returns, exchanges and Loss Prevention practices. Ability to navigate and execute all tools on the home page. Knowledge and ability to give guidance and feedback to all non-sales positions. Complete all scheduled shifts and cover shifts when needed. Consistently maintain a clean, organized and shoppable store to fulfill Buckle's mission statement. Provide feedback to Store Manager and Leadership Team regarding merchandise handling concerns. Communicate any policy violations and Teammate or Guest concerns to Store Manager, District Manager, and/or Human Resources in a timely, confidential manner. Understand and apply the Buckle's Code of Ethics and all policies, procedures, and handbooks. Other duties as assigned. Insure all New Hire paperwork and tasks are promptly and accurately completed based on Human Resources guidelines and Legal policies.
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by a Teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the Teammate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and jump; stoop, kneel, crouch, or crawl and talk or hear. The Teammate is occasionally required to sit. Physical ability to lift and maneuver 50lbs throughout the store and backroom. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment While performing the duties of this job, the Teammate regularly works in a retail store setting. The noise level in the work environment is usually moderate.
Equal Employment Opportunity
Buckle is committed to hiring and developing the most qualified Teammates from the available workforce in the communities we serve. Equal employment opportunity has been, and will continue to be, a fundamental principle at Buckle, where employment is based upon personal capabilities and qualifications without discrimination and retaliation because of veteran status, uniformed service member status, race, color, national origin or ancestry, creed, religion, sex, sexual orientation, gender identity or expression, age, pregnancy (including childbirth, lactation, and related medical conditions), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing), or any other protected characteristic as established by applicable local, state, or federal law. For state specific information, refer to the State Law Supplements found on the Teammate Center, under Human Resources.