Role: Assistant Manager, Boxbar
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Company Overview:
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Boxbar (www.boxbarphilly.com) is a personalized gifting experience boutique located in Old City, Philadelphia. We carry a selection of gifts and activities geared toward crafting, weddings with a focus on in-store personalization. If it doesn’t spark joy, feel intentional, and hold meaning – we don’t carry it. Our shelves are filled with thoughtfully designed pieces from woman-owned brands, independent makers, and small businesses we genuinely believe in – because supporting real people and real stories matters.
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One of the heartbeats of Boxbar is our Charm Bar which has become a go-to spot for creating completely personal jewelry that tells a story. We also host a mix of social and corporate workshops and events within the store as well as offsite.
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We're hands-on with every part of the process, from curating products to answering customers’ questions. We believe in creating a warm, welcoming environment where everyone feels seen, valued, and never rushed. Because we’re not part of a large chain, we get to focus on what truly matters: building real connections and making sure each person who walks through our doors or reaches out online feels like they matter.
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Position Overview:
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We are seeking to hire a full time Assistant Manager who will have the responsibility for the daily operation of the store as well as fulfillment of custom and personalized orders. The ideal candidate has a unique blend of retail experience with a creative/crafty background. We’re looking for someone with strong knowledge and interest in weddings as well as someone who will provide exceptional service in all aspects of the sales floor - greeting customers, selling, product knowledge, styling, attending and leading events, content collection, and overall shopkeeping.
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The position will be hourly, full time which will include nights and/or weekends depending on the needs of the business and weekly event happenings.
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Role Responsibilities:
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Customer Experience
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- Cultivates a welcoming and inclusive environment by being highly focused on delivering exceptional and genuine customer experiences that are engaging, efficient, and personalized
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- Empower and reinforce a service and selling culture within the team; cultivates customer relationships through connection
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- Drives a meaningful connection to the community by networking with local businesses and organizations to identify potential opportunities for community engagement and store events
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- Actively participates as the Customer Experience Manager by driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives.
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Leadership + Team Management
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- Promotes an inclusive environment by representing and amplifying all voices, actively seeking and advocating different perspectives
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- Develops a proactive talent strategy and interviews regularly
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- Engages the team to fuel internal growth; partners with other leaders to facilitate thoughtful onboarding for all new hires to drive a strong brand, customer and store connection
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- Prioritizes team growth by effectively scheduling time allocated for development and aids the team in managing their independent deadlines and milestones
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- Oversees organizational standards in back of house and exercises creative decision-making to impact organization and efficiency; facilitates the sharing of relevant information regarding shipment, restock, and back of house organization with the team
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- Demonstrates loss prevention awareness through assisting in cycle counts, markdowns, and transfers; actively supports the heavy workload prepping and executing yearly inventory
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- Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities and/or customer issues
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- Assists in maintaining a visually compelling store that is well-loved by adhering to daily tasks; may oversee additional operational responsibilities with transfers, markdowns
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- Works with team to develop creative initiatives for workshops, in-store and offsite events, new product trends and unique seasonal features
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- Works with team on shipment receipt, processing, security tagging, and preparing product for floor/online placement
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- Works with event inquiries to book seamlessly. Handles all in-store and offsite event bookings from inquiry to final payment.
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- Trains, supervises and works with event teams to ensure quality and smooth event flow.
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Visual + Business Operations
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- Oversees and collaborates with the leadership team to plan a strategic approach to daily, weekly, and monthly operating procedures; actively assesses sales forecasts, staff scheduling
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- Assesses store business using reporting tools to identify opportunities for the store; empowers team to make strategic, creative, and business-impacting decisions
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- Guides and supports the creative process to ensure timely and effective execution
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Communication + Relationships
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- Leads with a people-first philosophy; protects time for employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
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- Fosters open communication and teamwork to ensure a collaborative environment; responds to all communication in a timely manner and ensures important company information reaches all levels of the team
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- Educates the team on scheduling expectations while maintaining team availability, requests off, and skill set to ensure scheduling equality and ideal staffing levels
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- Provides store and product insights related to the customer experience and communicates information to team
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Role Qualifications:
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- 3+ years of retail leadership experience
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- Strong merchant skills and a history of delivering financial results
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- Proven record of developing great talent
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- Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
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The Perks:
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Benefits include medical, PTO, employee discounts, and short term disability