Assistant Store Manager

Your Opportunity Assistant Store Manager Check Into Cash Sevierville, TN

As an Assistant Store Manager (ASM), youll support our customers through real financial needs while gaining hands-on experience running a store. Youll develop your leadership skills in real-time by driving account management, customer outreach, and risk management. Its a fast-paced, people-first environment packed with growth potential. If youre ready to build your confidence, learn the business, and move up quickly with a company that invests in your future, youve found your next step.

What We Offer

Compensation The hourly wage for the position is $15.00 per hour. The hourly rate is just one of many elements that make up our Total Compensation package.

Benefits & Perks Paid on-the-job training and a comprehensive new hire program. Access to a robust learning management system full of e-learning modules to help boost your professional and personal development. Cross-brand training that enables you to move into opportunities at any one of our eleven brands across the country. Enrollment in a key holder program designed to establish and enhance leadership potential for promotion. Performance-based career advancement. Educational reimbursement program. Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA). Traditional 401k and Roth 401k Retirement plan with a generous Company match program. Company-Sponsored Life and AD&D Insurance. Basic and Enhanced Voluntary benefits, so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short-term, and long-term disability plans, supplemental life and AD&D insurance, accident critical illness hospital indemnity ID theft protection legal services program, and pet insurance. Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program. Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace. Paid time off that grows with you, starting with 12 days in your first year. A relaxed business casual dress code that includes jeans and sneakers.

Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents, which should be consulted for additional details and eligibility requirements.

What Youll Do

Essential Duties and Responsibilities

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions, evaluate and accurately process loan/pawn applications, check cashing transactions, and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
• Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge-off accounts.
• Maintain customer information in the point of sale (POS) system with accuracy and integrity.
• Provide support, coaching, and development to Customer Service Representatives when applicable to ensure adherence to quality standards and safety procedures.
• Perform duties outside of the office, including on-site vehicle appraisals, store errands, and external marketing.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
• Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Help conduct store audits, create reports, and compile financial data to further ensure compliance.
• Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
• Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time work schedule with regular in-person attendance, including weekends.

A full-time work schedule for this position includes at a minimum 40 hours per week. Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand and at the sole discretion of the Company. Speak with your recruiter about the most up-to-date requirements.

What Were Looking For

Qualifications and Skills

• A high school diploma or equivalent.
• Minimum one year of experience in customer service, sales, or retail.
• At least 3 months of supervisory key holder or relevant leadership experience.
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required. All background checks are conducted and their results are considered in accordance with applicable law.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time, moving, and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.

Nice to Have

• Management experience in retail, convenience store, grocery, finance, service, or related industries.
• Experience in check cashing, document verification, money order processing.
• Bilingual English/Spanish is a plus and may be required for certain locations.
• Valid drivers license, auto insurance, and personal vehicle to use throughout the workday, with mileage compensated.

Workplace Awards & Recognition

We are honored to be recognized as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Additionally, we have been named one of Americas Greatest Workplace in Financial Services 2025 by Newsweek.

Our Purpose

The Community Choice Financial Family of Brands (CCF) is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the Power of Choice with over 10 brands represented in more than 1,500 brick-and-mortar stores serving 24 states and online product offerings in 20 states. Community Choice Financial Family of Brands is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.

Think youd thrive here? Learn more at https://www.ccffamilyofbrands.com/explore-careers.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may at its discretion revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important

The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process nor will we conduct an interview via text message. Any official email correspondence will come from the domains ccfi.com. In-store positions are in-person only.

The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity, or expression, genetic information, or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply.

CCFI Companies LLC is an equal-opportunity employer.