Assistant Store Manager

Boll and Branch is looking for an Assistant Store Manager to join our growing retail team. The Assistant Store Manager (ASM) is a key partner to the Store Manager in achieving business goals and supporting daily store operations. This role focuses on enhancing team performance, delivering exceptional customer service, and maintaining operational excellence. The ASM serves as a leader on the sales floor, providing guidance to our Brand Ambassadors and ensuring the store functions successfully in the absence of the Store Manager. The ideal candidate is an inspiring leader with strong communication skills and retail management experience. This position is located in The Mall at Short Hills in Short Hills, NJ.

Specific Responsibilities

Business Performance & Customer Experience

• Work with the Store Manager and Brand Ambassadors to create memorable experiences for our customers, helping to build lasting relationships with them and our brand.
• Collaborate with the Store Manager to develop and execute business strategies that drive sales and brand awareness, including community outreach and customer engagement initiatives.
• Partner with the Store Manager to monitor key performance indicators (KPIs) and execute corrective actions as needed.
• Foster a positive work environment by addressing concerns, celebrating successes, and modeling company values.
• Achieve and exceed sales plan expectations. Takes action to obtain the highest level of profitability for the store.
• Perform virtual in-store and in-home design consultations for our customers while making additional recommendations to drive store sales and customer retention.
• Be an expert in all Boll & Branch products and train all team members to be the same.

Leadership & Mentorship

• Mentor and develop Brand Ambassadors by providing consistent feedback on sales performance and client relationships, product knowledge, and skill-building opportunities.
• Foster a positive work environment by addressing concerns, recognizing Brand Ambassadors contributions, celebrating team successes, and modeling company values.
• Assist in recruiting, training, and developing Brand Ambassadors to maintain high standards of performance and teamwork.
• Promote an environment that fosters trust, teamwork, open communication, and an orientation toward getting things done.
• Partner with the Store Manager to address performance concerns and expectations, ensuring that feedback is documented appropriately.

Store Operations

• Act as the primary leader in the Store Managers absence, ensuring seamless operations and decision-making continuity.
• Improve profitability by working with the Store Manager to manage controllable expenses such as payroll, supplies, and shrinkage.
• Maintain a high level of visual merchandising and housekeeping standards as directed by the company.
• Perform daily paperwork reconciliation and other operational tasks.
• Protect store assets and inventory. Reconcile inventory to identify and reduce shrinkage.
• Communicate and implement Company policies, procedures, and initiatives with Brand Ambassadors in a timely and effective manner.
• Any and all other functions, duties, or projects as assigned.

Requirements

• Preferred two years of experience in leadership experience in a retail environment or similar.
• Proven ability to lead, motivate, and retain a team of full-time and part-time employees with varying schedules and availability.
• Experience fostering team engagement and creating a positive team environment.
• Experience in driving sales and improving customer satisfaction through personalized service and product knowledge.
• Ability to adapt to changing business needs, manage competing priorities, and handle operational challenges effectively.
• Understanding of specialty retail customer service, visual merchandising, and store operations.
• Knowledge of basic retail math and cash management techniques.
• Strong leadership, critical thinking, and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to travel to the corporate office and other store locations when needed.
• Proficient with standard office and retail environment equipment, phones, POS alarm systems, etc.
• Intermediate knowledge of Google Suite, including Google Drive, Docs, Slides, Sheets, Meet, as well as Word and Excel.
• Must be able to stand for long periods of time, reach overhead, lift up to 50 lbs., and be able to climb a ladder/stepstool.

What We Offer

• Medical, Dental, Vision, and Life AD&D insurance
• Commuter Benefits, HSA, FSA, STD, LTD, and Employee Assistance Program
• Family-Planning Services, Gender-affirming healthcare, and Health Advocacy Program
• Fitness Reimbursement Program
• 401(k)
• Paid Time Off and an Employee Discount

About Boll & Branch

At Boll & Branch, we dont make bedding like everyone else. We make it better. In 2014, our founders, Scott and Missy Tannen, challenged every conventional standard in the textile industry, creating a new supply chain that prioritized thread quality not thread count. By investing exclusively in 100% organic raw materials from the start, we became the first bedding company ever to be Fair Trade Certified. Today, we keep five commitments at the heart of everything we do:

• Cultivators of the Highest Quality Threads
• Pioneers in 100% Organic Cotton
• Free from Toxins at Every Step
• 100% Traceable from Farm to Finish
• Committed to Fair and Ethical Treatment for All

Boll & Branch has over 150 employees and we are headquartered in Summit, NJ, with a second office in New York, NY, and a dedicated Photo Studio in New Providence, NJ. In 2019, to propel our growth, we raised $100M from L Catterton, a leading consumer goods private equity fund. We are also progressively expanding our retail and wholesale footprint. While the heart of our business lies in the direct-to-consumer online model, we also have six retail stores around the country, as well as partnerships with Bloomingdales and Nordstrom.

Boll & Branch LLC is an equal opportunity employer.