Assistant Store Manager

nomnomAssistant Store Manager

Salary Range:$18.63-$25.33 Hourly

$3.00 shift differential eligibility

1023 S. Maple St Spokane, WA 99204

The Opportunity:

• Be part of the multi-state team that keeps America moving.Our local retail brand,nomnom,representsour company in the Pacific Northwest, where our communities come to find not only fuel, but also snacks and sweet treats.
• Give your neighbors friendly, smiling service and make their lives a little easier.You'llhelp members of your community fuel their cars and satisfy their hunger.
• Enjoy great compensation and a collaborativeculture. We welcome and encourage input from all employees, andyou'llbecome part of a team that includes hardworking and creative professionals who love to win.
• Pursuecareer opportunities in Retail, Marketing, Oil Refining,Logisticsand other areas of a growing company across multiple states.

PrimaryJobResponsibilities:

Safety

• Maintain a safe work environment for employees and customers by setting safety as a priority
• Ensuregas pumps, lot and store areasare clean and free of debris at all times
• Work with Safety Team and conduct monthly mandatory meetings andtrainings
• Report safety incidentsin a timely mannerandcomply withsafety policy,programsand processes

Leadership and Personnel Management

• Train, develop,guideand evaluate employees tooperatethe storeeffectively and safely to provide superior customer service
• Maintain a professional and supportive image among subordinates and supervisors
• As back-up to Store Managers,prepare andsubmitall employee paperwork accurately andtimelyi.e. (performance appraisals, performance notices, new hire checklist, etc.)
• Ensure that all employees receive continuouson-the-joband companyrequired trainingto improve customer service performance and safety awareness
• Motivate, providefeedbackandshareemployee recognition to improve individual,teamand store performance
• As back-up to Store Manager,address employeeperformanceand violation issues
• Set and communicate performance expectations, and evaluate actual performance based on those expectationsas extension of the Store Manager
• Develop potential employees through coaching and training so they are ready for promotion to the next level
• Carry out all company policies

Customer Service and Site Relationships

• Consistently provide prompt and courteous customer service, may berequiredtoassistcustomers at the gas pump, andassistsin resolving customer issues
• Accurately ring up all sales on POS system,comply withall cash handling procedures, and otherpayment typesfor products sold
• Develop positive and professional relationships with all customers,vendorsand contractors
• Responsible for all cash,moniesand inventory during shift
• As a top priority, develop and assign tasks appropriately to ensure that the store is clean, adequately stocked and organized for fast,convenientand professional service to customers
• Ensure a friendly,welcomingand well-maintained store environment to provide customers with a buying experience that meets theirexpectation
• Monitor customer needs and expectations, and work with store employees to ensure those needs are met by promoting programs and ensuring suggestive selling
• Assistcustomers at the pump and in the store to find the desired product andoperateequipment
• Activelysolicitcustomer feedback via consistent personal interactionand engagement
• Ensure complaints are resolved quickly and sincerely to the customer's,vendor'sand contractor's satisfaction
• Promote and ensure a safe, positive public image within the community
• Promote and grow Loyalty Rewards program

Business andFinancialManagement

• Plan and manager storeactivities to maximize operating profit
• Monitor fuel sales volume and competitor pricing toassistthe pricing analyst in development of storespecific fuel pricing strategies and tactics
• Monitor merchandise,foodmovementand competitor offerings toassistin development of store specific product mix and pricing strategies
• Maintain store layout and product displays per schematics
• Execute storelevel sales promotions andassistin implementing network-wide promotional and advertising campaigns
• Manage fuel,merchandiseand food inventoryto ensureoptimumstocking levels
• Control operating expenses, including maintenance, utilities,suppliesand inventory loss
• Prepare andsubmitdaily sales reports accurately andtimely,including,invoicesandbank deposits
• Safeguard and account for all money received and disbursed
• Organize andmaintainall site files, manuals, and other information materials
• Receive merchandise using proper check-in procedures when working with vendors
• Obtain andmaintainall required food and age restricted product certifications within 2 weeks of employment

Facilities Management

• Assistinmaintainingappearance standards of paving, lighting,canopyand other physical structures
• Reportfacility issues as needed
• Ensure facilities and equipment are in safe working order
• Maintain dispensing and store equipment to ensure clean,sanitaryand safe working conditionsat all times
• Ensure required signage/decals are posted

Personnel Assistance

• Maintain a professional and supportive image among subordinates andsupervisor
• Work with StoreManager to create,maintain, and improve teamwork, and provide trainingassistanceto new associates
• Assistwith staffing and schedule labor to meet customer demand while staying within budget

Note: This description is intended to give you a general overview of the position. Additional responsibilities and opportunities may be identified based on current business needs.

Physical Demands:

• Ability to stand and/or walk for an entire shift
• Ability to see with 20/40 vision (corrective lenses acceptable)in order tosee numbers on store inventory levels, itemspurchased, gas pumps in operation, and problems that may occur with gas pumps
• Abilityto communicate information and ideas so others will understand.Mustbe able to exchangeaccurateinformation in these situations
• Ability to follow safety procedures (eg.respond to safety alarms, contact 911 for emergencies)
• Frequent reaching overhead, gripping, wrist movement, and finger dexterityrequiredto restock inventory, package items sold,operatePOS system, receive payments, issue change,operategas pumps, wipe pumps,maintainstoregrounds, and general housekeeping
• Frequent squatting and kneelingrequiredfor obtaining and/or replenishing items
• Ability to push/pull with arms up to a force of 20 pounds (i.e.utilizinga hand-truck)