About Us: Matt's Warehouse Deals is a fast-growing retail company specializing in offering high-quality products at discounted prices. Our mission is to deliver exceptional value and customer service in a welcoming, organized, and efficient shopping environment. We are looking for a dedicated and motivated Assistant Store Manager to join our team and help us continue to grow and provide the best customer experience.
Position Summary: The Assistant Store Manager will support the Store Manager in overseeing daily store operations, ensuring exceptional customer service, managing staff, and driving sales growth. This role is vital in maintaining the smooth and efficient operation of the store while upholding the values and standards of Matt's Warehouse Deals. The Assistant Store Manager will be a proactive leader who can step in as the manager when needed, helping to set goals, monitor performance, and keep the store running at its best.
Key Responsibilities:
- Assist in managing all aspects of store operations, including inventory management, visual merchandising, and store maintenance.
- Lead by example in delivering excellent customer service and ensure staff follows company policies to provide an outstanding shopping experience.
- Supervise, train, and develop store staff, providing guidance and motivation to meet sales goals and deliver exceptional service.
- Maintain an organized and visually appealing store environment that aligns with company standards.
- Monitor and analyze sales performance, ensuring that the store is meeting or exceeding sales targets.
- Assist with scheduling, payroll, and managing labor costs to ensure effective store operations.
- Ensure inventory is accurately tracked and orders are placed when necessary.
- Handle customer inquiries, concerns, and complaints promptly and professionally.
- Assist with store openings and closings, including overseeing cash handling and reconciliation procedures.
- Ensure compliance with all company policies, health and safety regulations, and local laws.
Qualifications:
- Previous retail management experience preferred, with a focus on leadership, operations, and sales performance
- Strong interpersonal and communication skills.
- Excellent problem-solving skills and the ability to make decisions under pressure.
- Ability to lead, motivate, and inspire a team.
- Strong organizational and time-management skills.
- Flexibility to work nights, weekends, and holidays as needed.
- High school diploma or equivalent
- Basic knowledge of retail software systems and point-of-sale (POS) systems.
- A passion for delivering excellent customer service and achieving business goals.
Physical Requirements:
- Ability to stand for extended periods of time.
- Ability to lift and carry up to 40 lbs.
- Ability to perform various tasks that may require bending, stooping, or reaching.
Benefits:
- Competitive salary with performance-based bonuses.
- Employee discounts on all merchandise.
- Quarterly KPI bonuses
- Paid time off and holidays.
Opportunities for career growth and advancement within the company.
Our Story
In 2011, with little money and no credit, we bought two truckloads of merchandise, rented a rugged warehouse near Atlanta, GA- with no air conditioning/heating and no offices- we spray-painted a sign on plywood, and opened our first business- Wholesale and Liquidation Experts.
Our vision was simple: Create an outlet that delivers great deals to everyday people -- and a place for wholesale customers to buy merchandise they can resell to support their families.At first, we mainly sold merchandise in bulk, by the pallet, to resellers. But word got out in the community as people heard that we had great deals. Folks stopped by to purchase individual products, small appliances, home furnishings, flooring, lighting and more.
We hand-built shelves and displayed merchandise on plastic folding tables. No products had price tags; every price was negotiated one item at a time. In just months, the warehouse grew busier and busier. Word of mouth spread quickly -- and people came from miles away to find great deals.Nine years later, our retail warehouse is a 12,000 square foot building with multiple offices, and air conditioning. We also have a separate distribution warehouse to serve our loyal wholesale customers- business owners, online sellers, flea marketers, and other entrepreneurs.
Since our beginning, we have focused on serving one customer at a time -- and delivering outstanding value and customer experience. We keep these principles at the forefront of our work every day:
- Deliver great deals and value for our customers
- Provide an unmatched customer loyalty program
- Offer a fun, friendly place to shop with kind, courteous employees
Our standard is to provide the same welcoming energy, excellent service, and outstanding deals -- just as we did when we spray painted our first sign 9 years ago -- whether you’re shopping in our physical store or our new online store, Matt’s Warehouse Deals. It's the next step in our incredible journey.
Matt's Warehouse Deals will focus on our retail customers, while Wholesale and Liquidation Experts will cater to our business and bulk customers. But no matter the name, our customers will still get the great service and deals they have come to love.