Assistant Store Manager

Assistant Manager, Store

The Assistant Manager, Store reports to the Store Manager. Located in Van Nuys, this is a full-time, in-office position.

The Assistant Store Manager will support the Store Manager in overseeing the daily operations of the establishment, ensuring exceptional customer service, operational efficiency, and team performance. This role requires a candidate with prior experience in retail or foodservice and strong leadership skills. The Assistant Store Manager will assist in managing staff, implementing company policies and procedures, and driving sales to meet or exceed targets.

Team Leadership and Development:

• Assist the Store Manager in recruiting, training, and developing a high-performing team of associates.
• Provide guidance, coaching, and support to staff members to enhance their performance and foster a positive work environment.

Customer Service Excellence:

• Ensure all customers receive outstanding service by providing a friendly and welcoming atmosphere.
• Address customer inquiries, concerns, and complaints promptly and professionally, striving to exceed customer expectations.

Operational Efficiency:

• Assist in managing store operations, including inventory management, cash handling, and adherence to company policies and procedures.
• Collaborate with the Store Manager to implement strategies to optimize efficiency, reduce costs, and maximize profitability.

Sales and Performance Management:

• Support the Store Manager in achieving sales targets and KPIs by driving product promotions, upselling, and cross-selling initiatives.
• Monitor sales performance, analyze trends, and identify opportunities for improvement to enhance overall store performance.

Quality and Safety Compliance:

• Ensure compliance with food safety regulations (if applicable), sanitation standards, and health and safety guidelines.
• Conduct regular inspections to maintain cleanliness, organization, and quality standards throughout the store.

Stakeholder Engagement:

• Build positive relationships with customers, vendors, and stakeholders to enhance the store's reputation and foster long-term loyalty.
• Communicate effectively with the Store Manager, providing regular updates on store operations, performance, and staff feedback.

Competencies:

• Strong leadership and team-building skills, with the ability to motivate and inspire a diverse team of associates.
• Excellent communication and interpersonal skills, with the ability to interact effectively with customers, staff, and management.
• Detail-oriented with a focus on operational efficiency, quality, and customer satisfaction.
• Ability to work in a fast-paced environment, multitask, and adapt to changing priorities and situations.

Qualifications and Experience:

• High school diploma or equivalent; additional education or training in business management or a related field is a plus, or equivalent military or practical experience.
• Prior experience in retail or foodservice, with at least 1 – 2 years of experience in a leadership or supervisory role.
• Knowledge of retail or foodservice operations, including inventory management, cash handling, and customer service best practices.
• Familiarity with industry regulations and compliance standards (e.g., food safety, health and safety).
• Flexibility to work evenings, weekends, and holidays as required by the business needs.
• Ability to successfully pass a background check post offer acceptance.

Compensation includes the posted base salary range and does not reflect potential commission, incentive, bonus, or other additional compensation opportunities, where applicable. Total compensation is determined based on experience, skills, internal equity, geographic location, and other job-related compensatory factors.

In addition to base salary, this role will be eligible for participation in TriMark's benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.