Assistant to Student Services

Assistant to Student Services

Salary

$39,759.00 - $57,251.00 Annually

Location

NWSCC - Muscle Shoals Campus - 800 George Wallace Blvd, Muscle Shoals, AL

Job Type

Full-Time

Job Number

NWS26-35

College/Division

NWSCC-501010-Student Services Administration

Opening Date

07/23/2026

Closing Date

8/6/2026 11:59 PM Central

Campus Location

Northwest-Shoals Community College

• Description
• Benefits

Essential Duties and Responsibilities

• Provide front-line customer service, administrative support, and reception for the Student Services administrative suite, maintaining a welcoming, student-centered environment for students, employees, and visitors.
• Serve as the primary point of contact for the office by greeting visitors, answering phones, responding to general inquiries, and directing students to appropriate offices and services.
• Coordinate daily administrative operations, including office scheduling, shared divisional calendars, meeting coordination, office supplies, records management, and routine office maintenance.
• Support Student Services departments with administrative and operational functions related to admissions, advising, financial aid, dual enrollment, student life, enrollment management, graduation, registration, and other student success initiatives.
• Process basic admissions applications and supporting documentation for dual enrollment, first-time freshmen, and other designated student populations during peak periods. Complete associated data entry for dual enrollment high school transcripts as assigned.
• Provide administrative support through data entry, document processing, and maintenance of student records utilizing Banner, TargetX CRM, Banner Document Management (BDM), and other college systems.
• Maintain institutional waiver processes, serving as the primary contact for community partner waivers while coordinating eligibility and renewal activities with Financial Aid.
• Serve as the primary liaison for assigned high school scholarship initiatives, including initial communications with school counselors regarding student eligibility for valedictorian, salutatorian, and Shoals Scholar Dollar programs.
• Assist with Patriot Pack attribute maintenance, student account activities, and resolution of related student issues.
• Assist with planning, logistics, registration, and execution of Student Services events and programs, including recruitment activities, Patriot Rallies, FAFSA and registration events, student success workshops, commencement, and other divisional initiatives.
• Develop and distribute divisional communications, including the Patriot Pulse newsletter, FAQs, informational materials, website updates, and other internal and external communications.
• Compile data, prepare reports and dashboards, document departmental accomplishments, and assist with assessment, audits, and state, federal, and accreditation reporting.
• Assist with the preparation, review, and maintenance of Student Services publications, including the college catalog, calendars, and registration schedules.
• Organize divisional and training meetings by preparing agendas, recording minutes, and maintaining related documentation.
• Coordinate Student Services and Dual Enrollment administrative functions which may include purchase requisitions, purchase orders, budget tracking, travel requests, reimbursements, support staff personnel action forms, payment documentation, check requests, and related business office processes.
• Support divisional document retention, imaging, filing, and records destruction efforts in accordance with institutional policies.
• Assist with preparation of documentation supporting institutional accreditation, compliance, and other special projects.
• Serve on institutional committees as assigned.

Qualifications

• One (1) year (32 semester hours) of postsecondary education in related coursework form a regionally accredited institution, required.
• Associate Degree in Business/Office Administration or related field, preferred.
• One (1) year experience in a business office setting, required.
• One (1) year experience in higher education, preferred.
• Experience with Banner or other student information systems, preferred.

Application Procedures/Additional Information

A complete application packet consists of the following:

• a completed Northwest Shoals Community College online application form,
• a current resume, and
• postsecondary transcripts (unofficial or official), which must include institution's name, college degree, and degree date.

Applications may be submitted online at www.nwscc.edu.

Applications should be received by no later than August 6, 2026.

Incomplete application packets will eliminate the possibility of an interview. Application packets received after the deadline date will eliminate the possibility of an interview. The submission of all required application materials by the deadline date is the sole responsibility of the applicant.

SALARY: Compensation is in accordance with the Alabama Community College System's Salary Schedule E3-4 ($39,759 - $57,251).

Northwest Shoals Community College is an equal opportunity employer. It is the policy of the Alabama Community College System, including all postsecondary community and technical colleges under the control of the Alabama Community College System Board of Trustees, that no employee or applicant for employment or promotion, on the basis of any impermissible criterion or characteristic including, without limitation, race, color, national origin, religion, marital status, disability, sex, age, or any other protected class as defined by federal and state law, shall be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment.

Northwest Shoals Community College will make reasonable accommodations for qualified disabled applicants or employees. Applicants in need of an accommodation(s), should contact the Office of Human Resources prior to the interview. 256-331-5279

Applicants must adhere to the College's prescribed interview schedule and must travel at their own expense.

Northwest Shoals Community College will not be responsible for copying application packets for current or future positions.

In accordance with Alabama Community College System Policy and guidelines, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon an acceptable background check as determined by the College President.

Northwest Shoals Community College is an active participant in the Employment Eligibility Verification Program (E-verify). E-verify electronically confirms an employee's eligibility to work in the United States as required by the Department of Homeland Security.

Northwest Shoals Community College reserves the right to withdraw this job announcement at any time prior to awarding of employment.

Sick Leave

All regular full-time non-instructional staff earns one day of sick leave which is the equivalent of 8 hours of sick leave per month. Unused sick leave is rolled over to the following year. Upon retirement, employees are allowed to convert unused sick time into service time for the purpose of retirement. Further retirement benefits may be found on this page under Alabama Teachers Retirement.

8 hours per month

(may accumulate an unlimited number)

Annual Leave

All regular full-time non-instructional staff earn annual leave per month. A complete description of leave benefits can be found with the Human Resources office.

0-4 years 8 hours per month

5-9 years 10 hours per month

10-14 years 12 hours per month

15-19 years 14 hours per month

20+ 16 hours per month

(may accumulate up to 480 hours)

Personal Leave

All regular full-time non-instructional staff earns up to two (2) regularly scheduled workdays of personal leave per leave year.

Unused Personal Leave converts to sick leave if not used.

(converts to sick leave at the end of August each year if not used)

Professional Leave

Up to 10 days a year of professional development leave with pay may be granted by the President.

Holidays

New Years Day

Martin Luther King/Robert E. Lee Birthday

National Memorial Day

Juneteenth

Independence Day

Labor Day

Veterans Day

Thanksgiving Day

Day after Thanksgiving Day

Christmas Eve

Christmas Day

16 (5 locally assigned)

Contracted Work Days

260

Retirement

The TRS was established in 1939 to provide benefits to qualified persons employed by state-supported educational institutions. Responsibility for the management and administration of the TRS is vested in its Board of Control. The Boards of Control elect the Secretary-Treasurer who serves as the Chief Executive Officer of the RSA and is responsible for the day-to-day management of the RSA. The TRS is a defined benefit plan qualified under Section 401(a) of the Internal Revenue Code. For more information visit The Retirement Systems of Alabama. All regular full-time and part-time employees (non-temporary and non- student) who work at least 20 hours per week are required to participate in The Teachers Retirement System of Alabama.

Tier I - Pays 7.50% monthly. State matches 14.57% (effective 10/01/25)

Tier II - Pays 6.20% monthly. State matches 13.61% (effective 10/01/25)

Law Enforcement Officers:

Tier I-Pays 8.50% monthly. State matches 14.57% (effective 10/01/25)

Tier II- Pays 7.20% monthly. State matches 13.61% (effective 10/01/25)

Health Insurance

PEEHIP, established in 1983, provides health insurance benefits for active and retired education employees and is governed by the PEEHIP Board of Control. The Boards of Control elect the Secretary-Treasurer who serves as the Chief Executive Officer of the RSA and is responsible for the day-to-day management of the RSA. For more information visit http://www.rsa-al.gov/index.php/members/peehip

Premium amounts:

• Single $ 30
• Family (without Spouse but with dependents) $ 207
• Employee + Spouse (no dependents) $ 282
• Family (with Spouse and dependents*) $ 307
• Includes $100 per month spousal surcharge Note: The spousal surcharge does not apply to spouses who are independently eligible for PEEHIP.

Tobacco Usage Premium

• Member $ 50
• Spouse $ 50

The tobacco premium applies only to the PEEHIP Hospital Medical and VIVA Health plans. Refer to the Wellness Program section to learn how you and/or your spouse can receive the non-tobacco user discount.

Wellness Premium

• Member $ 50
• Spouse $ 50

The wellness premium applies only to the Blue Cross Blue Shield Hospital Medical Group #14000 plan for non-Medicare eligible active and retired members, non-Medicare-eligible members on LOA or COBRA, and non-Medicare-eligible spouses on active or retired contracts. Refer to the Wellness Program section to learn how you and/or your spouse can receive a wellness premium waiver.

If desired, the employee may elect four options rather than health insurance options to include hospital indemnity, cancer, dental, and vision.

Optional Coverage Plan Premiums

• Cancer, Indemnity, and Vision Single or Family (cost per plan) $ 38
• Dental Single $ 38 Dental Family $ 50

Institution matches $800 monthly (effective 10/01/17).

Duty Hours

(hours vary by campus and needs of the student)

Tuition Assistance

This tuition waiver program is designed for all full-time instructional and non-instructional employees of The Alabama College System and the Alabama Department of Postsecondary Education and their dependents as defined under by policy. The program will be coordinated by each institution for employees within The Alabama College System and the Alabama Department of Postsecondary Education. An application form for the tuition assistance program is available in the Human Resources office and should be completed prior to registration for classes.

Employees/Dependents at two-year colleges:

• 1/3 waived after 1st year
• 2/3 waived after 2nd year
• 3/3 waived after 3rd year

Note: Employee is vested after 10 years in Retirement System. Additional information regarding retirement may be obtained from the Retirement System Web site at www.rsa.al.gov.

Employer ACCS

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