ABOUT Hawley Senior LivingHawley Senior Living was founded with the idea that quality long-term care can be found close to home. Designed to keep loved ones close to family and friends, our goal is to provide home-like community-based living, featuring person-centered care to meet our clients' every need. We work vigorously to become the first choice for assisted living services for local residents by providing opportunities for seniors to remain in their communities.Job Summary:To lead the coordination of housing and assisted living services for the facility.Job Qualifications:Preference given to experience in managing staff, administration, or the practice of assisted living servicesin the residential setting.Work effectively with minimal supervision, strong communication skills, and ability to lead a group ofpeople in completing tasks.Must meet and maintain requirements of a certified Home Health Aide.Meet the physical job demands of the position.Hours of Work:Full-Time. Works weekends and holidays, as necessary. Will make periodic visits to all shifts. On call status 24/7 asneeded.Duties:PUBLIC RELATIONS:Accepts inquires and provides tours to potential residents and their familiesMaintains good relations with physicians, clinics, social worker, etc.Has business cards/brochures readily available for visits/toursHas an active marketing plan with a calendar of scheduled events to advertise and promote the CompanyProvides effective communication with other individuals (i.e. courtesy when answering the phones, assistsvisitors, guests, and residents in finding their way around the campus, does not gossip about, degrade ortarnish the reputation of the facility or any fellow employee).Serve on appropriate community committees as needed.Weekly public relations utilize 12 hours per week or as neededRESIDENTSIn charge of the coordination of resident care: personal, medical, and emotional, spiritualEnsures Resident Care Conferences are scheduled twice per year for each resident or more frequently ifneeded. Assists with conducting these care conferences.Reports Vulnerable Adult issues to the County/State and Ombudsman as needed.Offers resolution or a visit to any dislikes or concerns of residents or family members of residents.Ensures any grievance/concern is documented and communicated on weekly management report and tofacility RN.Incorporates customer orientated approach into daily routine (ie. Using manners, politeness, follow up onconcerns and reporting to appropriate department)Ensures highest level of customer service with daily walk-throughs, periodic audits/surveys and timelyfollow up with concerns.Visits with residents routinely regarding cares, activities, menus, etc.Facilitate admissions along with RNResponsible for admissions and discharges with RN assistance.Ensures bath schedule is adhered to.Monitoring the system for the residents' personal items being labeled and stored properly.Maintains resident's confidentiality and respect according to HIPPA and Resident Rights.Responsible for ensuring a proper welcome is given to each resident and/or family upon admission.Monitors the ongoing activity program for individual and group activities.Follows the resident's specific plan of care to ensure highest level of health, safety, and quality.Follows and adheres to Resident RightsMake certain no chemicals are left unlocked or in residents' rooms.Ensures call lights are answered in a timely manner with courtesy and respect, knocking before enteringthe room and introducing self to the resident and/or family/guests in the room.Ensure dignity and privacy is maintained while providing service to the residents.OPERATIONSAssists in development and implementation of policies and programs.Assures compliance with all applicable state and federal regulations.Assures facility policies and procedures are current and followedMonitors facility census and Case Mix(Acuity) and assure staffing levels are appropriateAssures supervisory visits are conducted in a timely fashion and documentedAssures service plans are current, updated when necessary and changes are shared with HousingManager for proper billing.Produces work schedules to meet the needs of the facility and in accordance with policies and proceduresDevelops a good working relationship with the facility RN, physicians, county social workers, dischargeplanners, vendors, and other agenciesResponsible for insuring Housing Manager and/or RN is notified of changes in resident status, includingfalls, medication errors, and Vulnerable Adult issues.Completes staffing schedule and posts timely as outlined in policy/handbook.Reviews facility contracts and renews as appropriate. Ensures proper documentation is in place.Facilitates general orientation for all new hires, ensures department specific orientation is completed asoutlined.Assures proper documentation/charges are communicated to billing office in a timely manner eachmonth. Assures any changes or updates are proper communicated.Follow proper Infection Control policy and procedureFollow safety procedures, policies and manufactures instructions applicable to assigned duties.Responsible for prevention of unsafe work situations.Attends training and in-service opportunities.Oversee the completion and implementation of the facility calendar including activities, appointmentsand daily/monthly food dietary menu and ordering.Monitor the development, implementation, and organization of the food service program.Ensure daily/monthly dietary menu and activity calendars are posted.Ensures monthly updates are sent to County Case Managers.Verifies resident billing is accurate; assists responsible parties with any questions.BUDGETResponsible for development of yearly budget for facility.Offers input for capital equipment budget.Adjusts staffing levels as census and resident needs fluctuate.Has a basic understanding of the information included in the budget, reviews it on a monthly basis toensure expenditures are in line with budgeted amounts and responds appropriately.Monitors hours worked, overtime, expenses, spending and has a general awareness and consideration ofthe finances year to date.Monitors use of supplies and attempts to minimize waste as much as possible.Participate in the control of cost-effective services that include proper use of equipment, appropriate useof supplies and effective/efficient organization of resident care duties.Ensures residents have an approved payer source; monitors late payments/missed payments andaddresses those concerns.BUILDING, GROUNDS, and EQUIPMENTResponsible for the building; cleanliness, repairs, replacement of fixtures and equipmentPlan with supervisor for capital items annuals.Responsible for notifying corporate Maintenance of any repairs, replacements of fixtures and equipmentover $300.00Submit request to Maintenance Department in a timely fashion to request repair or maintenance.Ensures grounds, lawn, snow removal, upkeep, flowers, and shrubs are maintained and taken care of;directs appropriate staff to complete tasks as necessary.Develops & participates in disaster plans for the facility and conducts and documents monthly fire drills &yearly severe weather drills according to policies and procedures. Coordinates with maintenance staff.Ensures a preventative maintenance program is in place and is being followed.Responsible that storage area is kept neat and organized to promote a safe environment.Observe for environmental cleanliness; pick up and discard any loose garbage, clean and tidy up resident'sliving areas, wheelchairs, walkers, or other areas as necessary throughout the work area. Includingdisinfecting when necessary/scheduled.EMPLOYEESOversee the interview, hiring, and onboarding of new employees.In charge of training, coaching, counseling, and discipline employees related to general customer serviceand general work performance (i.e. answering phones, attendance, punctuality, respectfulness, followingpolicies and procedures).Develops and ensures good working relationship with staff and co-workers.Monitor and ensure compliance with current job descriptions and staff performance review/evaluationsfor all staff in the facility according to facility policy and state regulations (Review monthly with themanager that evaluations or job descriptions are complete)Always wears name tag.Monitor staff turnover and retention.Monitor and evaluate unemployment cases.Annual benefit and wage reviewResponsible for provision of ongoing in-service training for employeesAssures annual in-service training for employees follows company and state regulations.Assures compliance with professional licensure for applicable staff.Monitors day-to-day performance of staff as it relates to general work duties and responds appropriatelyto both positive and negative outcomesEnsures proper documentation is processed and provided to the payroll department for accurate payprocedures.Monitor and assure compliance with current job descriptions and staff performance review/evaluationsfor all staff in the facility according to facility policy and state regulations.Maintains Assisted Living Director license.
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