Assisted Living, Calendar Management, Communication Skills, Computer Software, Disciplinary Action, Federal Laws and Regulations, Financial Management, Housekeeping/Cleaning, Interpersonal Skills, Leadership, Maintain Compliance, Medication Administration, On Call, Organizational Skills, People Management, Personal Care, Problem Solving Skills, Project/Program Management, Quality of Care, Regulations, Regulatory Requirements, Schedule Development, State Laws and Regulations, Team Lead/Manager, Team Player, Teleconferencing, Time Management
This role will work side by side with our part-time Program Manager to ensure the highest quality of care and operational excellence within our assisted living program. We are seeking an organized, collaborative leader who thrives in a team environment and can partner closely with an existing manager to support residents, staff, and overall program success.
Hours:
- This position will work part-time during standard business hours (9am-5pm, Mon-Fri). The schedule will run on the opposite days of our existing part-time Program Manager, to ensure continuous leadership coverage.
- As the Program Manager, you will also be responsible for sharing on-call responsibilities as needed, to ensure 24/7 support for the site.
Job Description:
- Job Title: Program Manager.
- Reports To: Residential Coordinator.
Essential Duties and Responsibilities:
Core duties include, but are not limited to:
- Coordinate and follow up with all parties involved in residents’ care (phone, care conferences, email)
- Manage residents’ schedules and weekly appointments.
- Supervise and support in-home staff.
- Train and guide team members in areas such as personal care, aging support, and managing challenging behaviors.
- Ensure staff attend all required and ongoing training; coordinate certification updates.
- Maintain compliance with all state and federal regulations, as well as agency policies and procedures.
- Ensure staff complete assigned duties effectively and on time.
- Lead team meetings with staff and residents as appropriate.
- Oversee disciplinary and grievance processes in alignment with agency policy and regulatory requirements.
- Identify and report signs of abuse, neglect, or financial exploitation according to protocol.
- Promote person-centered care that respects each resident’s individuality.
- Oversee fiscal management of the home, including resident funds.
- Ensure the home environment remains clean, safe, and compliant with regulations.
- Manage staff schedules and provide regular on-call coverage.
- Provide direct care support as needed.
- Perform other duties as assigned by the Residential Coordinator.
Training Requirements:
- Program Manager Training.
- Person-Centered Training.
- Medication Administration Training.
- Housing Policy & Procedures Training.
Core Competencies:
- Strong problem-solving and decision-making skills.
- Excellent organizational and planning abilities.
- Effective communication and interpersonal skills.
- Ability to manage sensitive and emotional situations.
- Strong leadership and team collaboration skills.
- Ability to maintain confidentiality and professional boundaries.
- Adaptability in a dynamic work environment.
- Proficiency with standard business and computer software.
Qualifications:
- Knowledge of and ability to implement state and federal regulations.
- At least one year of management experience in personal care services or a related field, or an equivalent combination of education and experience.
Benefits:
- Paid time off, Sick days, floating holidays.
- 401(k) Plan: Up to 3.5% employer match (eligible after 1,000 hours in first year).
- Ongoing support from RNs and managers.
- Opportunity to grow with a team that values YOU.
About Peaceful Living LLC:At Peaceful Living, we aim to provide our clients with exceptional care through various services. With assisted living and in-home service throughout the St. Croix Valley area, we make trusted care easily accessible and affordable.We are searching for dedicated staff to provide high quality care that will greatly improve our clients' quality of life.