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Assisted Operations - NOC Technician (Annapolis Junction, MD)

Lancesoft

Annapolis Junction, MD

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JOB DETAILS
SALARY
$20
LOCATION
Annapolis Junction, MD
POSTED
30+ days ago
Location: Hybrid –Annapolis Junction, MD (Onsite Tuesdays & Thursdays)

Work Schedule
  • Shift Options:
    • Sunday –Thursday or Tuesday –Saturday
  • Shift Timings:
    • Day Shift: 6: 00 AM –2: 00 PM
    • Swing Shift: 2: 00 PM –10: 00 PM
    • Midnight Shift: 10: 00 PM –6: 00 AM
Work Environment
  • Hybrid work model with onsite presence required twice weekly
  • Shift-based operations in a 24/7 network environment
  • Fast-paced, SLA-driven telecom operations setting
  • High collaboration with network engineering and field teams
Job Description:
  • Monitor and manage network alarms across telecom systems
  • Perform fault isolation and support repair activities
  • Understand alarm impacts on network performance and service delivery
  • Identify and escalate network, environmental, and infrastructure events
  • Notify on-shift or on-call supervisors of critical incidents
  • Create, update, and close tickets in appropriate systems
  • Track and manage repair activities
  • Coordinate with field teams to resolve outages and impairments
  • Provide support during critical or catastrophic network events
  • Assist Tier III teams with incident response and resolution
  • Continuously monitor network performance and alarms
  • Ensure all alarms and tickets are actively managed
  • Maintain shift logs and provide shift handover updates
  • Complete assigned projects within defined timelines
  • Support operational improvements and special initiatives
Performance Expectations:
  • Accountability: Maintain punctuality, accurate time reporting, and proper time-off management
  • Professional Conduct: Demonstrate professionalism with peers, leadership, and customers
  • Initiative: Work independently with minimal supervision and support additional shifts when required
  • Teamwork: Collaborate effectively and resolve minor conflicts independently
  • Communication: Clearly communicate via verbal, email, and messaging platforms
  • Flexibility: Support special projects and responsibilities beyond standard duties
Required Qualifications:
  • Experience in Network Operations Center (NOC) or telecom support environments
  • Strong understanding of network alarms and fault management processes
  • Experience with ticketing systems and incident management workflows
  • Ability to work flexible shifts, including nights and weekends
  • Strong analytical and troubleshooting skills
  • Excellent communication and coordination abilities

About the Company

L

Lancesoft

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.lancesoft.com/

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