Job Description
Location: Hybrid –Annapolis Junction, MD (Onsite Tuesdays & Thursdays)
Work Schedule
Work Schedule
- Shift Options:
- Sunday –Thursday or Tuesday –Saturday
- Shift Timings:
- Day Shift: 6: 00 AM –2: 00 PM
- Swing Shift: 2: 00 PM –10: 00 PM
- Midnight Shift: 10: 00 PM –6: 00 AM
- Hybrid work model with onsite presence required twice weekly
- Shift-based operations in a 24/7 network environment
- Fast-paced, SLA-driven telecom operations setting
- High collaboration with network engineering and field teams
- Monitor and manage network alarms across telecom systems
- Perform fault isolation and support repair activities
- Understand alarm impacts on network performance and service delivery
- Identify and escalate network, environmental, and infrastructure events
- Notify on-shift or on-call supervisors of critical incidents
- Create, update, and close tickets in appropriate systems
- Track and manage repair activities
- Coordinate with field teams to resolve outages and impairments
- Provide support during critical or catastrophic network events
- Assist Tier III teams with incident response and resolution
- Continuously monitor network performance and alarms
- Ensure all alarms and tickets are actively managed
- Maintain shift logs and provide shift handover updates
- Complete assigned projects within defined timelines
- Support operational improvements and special initiatives
- Accountability: Maintain punctuality, accurate time reporting, and proper time-off management
- Professional Conduct: Demonstrate professionalism with peers, leadership, and customers
- Initiative: Work independently with minimal supervision and support additional shifts when required
- Teamwork: Collaborate effectively and resolve minor conflicts independently
- Communication: Clearly communicate via verbal, email, and messaging platforms
- Flexibility: Support special projects and responsibilities beyond standard duties
- Experience in Network Operations Center (NOC) or telecom support environments
- Strong understanding of network alarms and fault management processes
- Experience with ticketing systems and incident management workflows
- Ability to work flexible shifts, including nights and weekends
- Strong analytical and troubleshooting skills
- Excellent communication and coordination abilities
Numbers & Facts
| Location | Annapolis Junction, MD |
| Industry | Staffing/Employment Agencies |
| Salary | $20 |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
Skills
- Analysis Skillsunmatched
- Communication Skillsunmatched
- Fault Managementunmatched
- Identify Issuesunmatched
- Incident Managementunmatched
- Incident Responseunmatched
- Leadershipunmatched
- Network Administration/Managementunmatched
- Network Architecture/Engineeringunmatched
- Network Monitoringunmatched
- Network Operations Centerunmatched
- Network Performance/Analysisunmatched
- On Callunmatched
- Operational Improvementunmatched
- Operational Supportunmatched
- Organizational Skillsunmatched
- Performance Analysisunmatched
- Presentation/Verbal Skillsunmatched
- Service Deliveryunmatched
- Service Level Agreement (SLA)unmatched
- Systems Administration/Managementunmatched
- Team Playerunmatched
- Telecommunicationsunmatched
- Time Managementunmatched
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