Assistive Technology Specialist

Bowhead / UIC Technical Services

Austin, TX

JOB DETAILS
SKILLS
Assistive Technology, Communication Skills, Computer Skills, Cross-Functional, Hardware Installation, Help Desk, IRS (Internal Revenue Service), Identify Issues, Information Technology & Information Systems, Interoperability, JavaScript, Lift/Move 35 Pounds, Microsoft Office, National Agency Clearance, Physical Demands, Section 508, Security Clearance, Software Installation, Team Player, Technical Support, Test Tools, Testing, Time Management, Training/Teaching, Treasury, United States Citizen
LOCATION
Austin, TX
POSTED
1 day ago

Overview

Assistive Technology Specialist:

Bowhead is seeking an Assistive Technology Specialist to provide program support for the Information Resources Accessibility Program (IRAP) Section 508 office. The Section 508 Program Office is an organization within the US Department of the Treasury's, Office of Internal Revenue Service (IRS) that provides agency wide support Assistive Technology (AT) as a reasonable accommodations and technical Section 508 guidance for IRS projects and Agency initiatives. 

Responsibilities

  • Support end-user of Assistive technology.  AT Technical Support and Troubleshooting of both Hardware and software
  • Provide AT Support to the tier 1 help desk side support, such as troubleshooting computer issues
  • Troubleshoot AT End-user issues that were assigned from the *IRAP mailbox
  • Contacting AT vendors to get assistance with troubleshooting or issues
  • Participate, as needed, as a member of a cross-functional team of IT experts to identify and craft solutions for newly introduced software/solutions
  • Apply knowledge of the technical, policy/procedures and contracting implications of Section 508
  • Configure and teach others how to use Dragon, ZoomText, and JAWS as well as other AT
  • Troubleshoot interoperability issues between mainstream hardware, software, and assistive technology
  • Install hardware and software
  • Other duties as assigned

Qualifications

  • A Bachelor's degree in a relevant technical area is desired
  • No less than 3 - 7 years of relevant experience with Information Technology, preferably Assistive Technology
  • Knowledge of Assistive Technology (AT), its performance, capability, baseline interoperability.
  • Computer experience with mainstream applications such as MS Office
  • Knowledge of features which enhance the accessibility and usability of a web sites and applications
  • Knowledge of the purpose for 508 testing.  Section 508 accessibility testing experience is helpful, but not required
  • Knowledge of Inspection/Testing tools. Able to independently demonstrate testing acumen to coordinate with AT Testers
  • Soft skills, including effective communication, teamwork, time management, willingness to learn, empathy, organization, and critical thinking

Physical Demands:

  • Must be able to lift up to 35 pounds
  • Must be able to stand and walk for prolonged amounts of time
  • Must be able to twist, bend and squat periodicall

SECURITY CLEARANCE REQUIREMENT: Must be able to obtain a security clearance at the Public Trust (NAC) level. US Citizenship is a requirement for a Public Trust (NAC) clearance at this location.

#LI-JS1

#LI-Hybrid

About the Company

B

Bowhead / UIC Technical Services

UIC Government Services (UICGS) and its Bowhead family of companies are a division of Ukpeaġvik Iñupiat Corporation (UIC), an Alaskan Native Corporation (ANC). UIC is one of the largest ANC’s in Alaska, and combined with UICGS/Bowhead, we offer a wide variety of services to defense and civilian government agencies that reach across multiple disciplines, the U.S., and the world. With our excellent management team and great range of services in the areas of Information Technology, Logistics & Marine, Manufacturing & Products, Program Management and Operations, and Systems & Technology, we perform over 250 contracts worldwide with innovative business solutions in areas such as engineering, maintenance services, manufacturing, information technology, program support, logistics/base support, and procurement. Collectively, our 3,500+ employees of the Bowhead family of companies, UIC, UIC Government Services, UIC Government Construction, and UIC Commercial remain committed to delivering quality results to ensure our customers’ success. Headquartered in Virginia, we are a fast-growing, multi-million-dollar corporation consistently recognized as one of the top 25 8(a) certified small business companies for government contracting.

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Real Estate/Property Management
EMPLOYEE BENEFITS
Employee Referral Program, Flexible Spending Accounts, Tuition Reimbursement, Life Insurance, Military Leave, Professional Development, 401K
FOUNDED
1999
WEBSITE
https://www.bowheadsupport.com/