Assoc Adj Property.

Associate Adjuster Inside Property (Hybrid)- Worcester, MA + Howell, MI   
6 months contract to hire
Pay rate: $24.00/hour
Responsibilities:   
•        Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits
•        Analyze, evaluate, negotiate and help settle claims of minimal complexity
•        Uses discretion and independent judgment in claim handling
•        Possesses basic functional knowledge and skills reflective of study and/or on job development
•        Phone contact with customers is required to confirm cause, coverage, liability and damages
•        Responds to customers in a polite, professional and empathetic manner, matching their needs with services 
•        Identifies possibly suspicious claims and may work with the Special Investigations Unit to resolve and negotiate settlements
•        May take recorded statements
•        May be required to have and maintain sufficient home-based internet connection • May be part of a formal training program
 
Skills and Experience:
•        Bachelor’s degree or working towards your bachelor’s degree is strongly preferred 
•        Typically 1 -3 years of experience in service, finance, or hospitality industry preferred
•        Self-starter 
•        Has an energetic, positive and professional attitude
•        Proficiency in using and toggling between multiple computer applications, dual screens, and MS Office products (Word/Excel); Independent use of provided resources
•        Excellent written and verbal communication skills using a variety of tools including phone, email, a core claims system and vendor platforms
•        Seeks to collaborate and promotes inclusion and respect
•        Has good judgment and makes decisions in an informed, confident and timely manner in the best interest of the company and policy holder
•        Thinks critically and anticipates, identifies and develops solutions to problems in a timely manner; operates with latitude for un-reviewed action or decision
•        Dedicated to meeting the expectations of internal and external customers
•        Understands the importance of teamwork and developing and maintaining cooperative relationships
•        Exhibits service behaviors that include empathy and patience when communicating with customers. Ability to deal with conflict effectively
•        Excellent organizational skills, time management and ability to multitask
•        Agile and adapts to new or different changing situations, requirements or priorities
•        High level of emotional intelligence
•        Seeks innovative solutions and is innately inquisitive
 
Physical Demands & Work Environment:
•        Ability to use a personal computer and other standard office equipment
•        Ability to sit and/or stand for extended periods (75%-90%)
•        Ability to perform work in a dynamic environment
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