Assoc-Data Center Ops

Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

The Associate, Data Center Ops DCIT Technician will perform advanced-level operations, maintenance, solving and performance testing, including "base building" and data processing specific components and systems, in associated data center infrastructure field. Collaborates with leadership, Project Managers, customers and strategic partners to address business priorities, new products or services, and performs advanced problem solving, which requires good judgment and quick action. Reports to DCI Manager and or take direction from Senior DCI Technician.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Minimum Qualifications

High School or equivalent experience

Experience in a data center environment

Preferred Qualifications

• Certification - Equipment Manufacturers Factory or site-specific training
• Experience in the associated infrastructure field, e.g. electrical, electronics, mechanical, data processing hardware, telecommunications networks, BICSI Installer 1 certification, Cisco CCNA equivalent
• Sophisticated knowledge of EIA/TIA cabling standards and quality practices and able to accurately perform cable testing/ certification.
• Advanced knowledge of infrastructure or data processing-based systems and equipment, with proven analytical, problem solving and decision-making skills.
• General solid understanding of Microsoft Office Suite desktop applications.
• System/Platform Domain Knowledge

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

• Monitors Data Hall equipment and systems. Perform adjustments to operating parameters to ensure efficiency and reliability.
• Respond to equipment failures and system alarms. Stabilize and perform corrective actions to maintain 100% availability.
• Complete frequency-based infrastructure maintenance tasks, including hardware replacement and troubleshooting.
• Knowledge of ITSM and Enterprise tools, with specific value supporting change management, controls, risk mitigation.
• Base knowledge supporting network architecture, infrastructure engineering and technology operations support.
• Base knowledge supporting systems, storage, voice/carrier platforms.
• Build detailed maintenance and fixing procedures.
• Apply expertise and experience to analyze various data center hardware components and system configurations to optimize performance.
• Examine failures for trends and contributing factors, supporting and/or performing corrective actions independently.
• Apply sophisticated data capture, monitoring and recording equipment to analyze data; make timely and effective decisions; provide recommendations to leadership; and implement solutions.
• Respond to Service Requests (SR) and Incident Management Reports (IMR)
• Install equipment and terminate cables while working in proximity to hazardous electrical voltages.
• Install, terminate and attach network cables without interrupting adjacent business-critical connections.
• Raise data center availability risks to DCI leadership.
• Supports leaders in designing and implementing policy, standards and procedures.
• Crosstrain and/or mentor technicians /peers in relevant skills to support knowledge transfer and succession planning.
• Lead in-house and vendor resources and supervise and lead workflow queues.

Availability & Support

• Participate in a 24x7 on-call rotation supporting critical incident response
• Role schedule will be day shift and/or night shift, including weekends, and may be temporarily adjusted to support operations
• Work schedules are subject to change to support shift requirements and/or business demands/needs
• Monitors Data Hall equipment and systems. Perform adjustments to operating parameters to ensure efficiency and reliability.
• Respond to equipment failures and system alarms. Stabilize and perform corrective actions to maintain 100% availability.
• Complete frequency-based infrastructure maintenance tasks, including hardware replacement and troubleshooting.
• Knowledge of ITSM and Enterprise tools, with specific value supporting change management, controls, risk mitigation.
• Base knowledge supporting network architecture, infrastructure engineering and technology operations support.
• Base knowledge supporting systems, storage, voice/carrier platforms.
• Build detailed maintenance and fixing procedures.
• Apply expertise and experience to analyze various data center hardware components and system configurations to optimize performance.
• Examine failures for trends and contributing factors, supporting and/or performing corrective actions independently.
• Apply sophisticated data capture, monitoring and recording equipment to analyze data; make timely and effective decisions; provide recommendations to leadership; and implement solutions.
• Respond to Service Requests (SR) and Incident Management Reports (IMR)
• Install equipment and terminate cables while working in proximity to hazardous electrical voltages.
• Install, terminate and attach network cables without interrupting adjacent business-critical connections.
• Raise data center availability risks to DCI leadership.
• Supports leaders in designing and implementing policy, standards and procedures.
• Crosstrain and/or mentor technicians /peers in relevant skills to support knowledge transfer and succession planning.
• Lead in-house and vendor resources and supervise and lead workflow queues.

Availability & Support

• Participate in a 24x7 on-call rotation supporting critical incident response
• Role schedule will be day shift and/or night shift, including weekends, and may be temporarily adjusted to support operations
• Work schedules are subject to change to support shift requirements and/or business demands/needs