Accounting, Billing, Communication Skills, Computer Skills, Continuous Improvement, Customer Support/Service, Data Quality, Distribution Control, Establish Priorities, Government Regulations, Hazardous Materials/Substances, Inventory Management, Leadership, Logistics, Medical Products, Multitasking, Order/Customer Fulfillment, Presentation/Verbal Skills, Problem Solving Skills, Records Management, Shipping/Receiving, Team Player, Time Management, Trend Analysis, Warehousing, Writing Skills
This position will receive direction from SCM leadership and works collaboratively in a team environment. The incumbent will also work with physicians, allied health professionals, administrators, SCM staff, vendors, and other individuals internal and external to Mayo.
Position Overview
- Direct involvement with specific departments to support accurate receiving, distribution, inventory control, transportation, records management, warehousing, and storage of products.
- Responsible for daily activities associated with the movement of materials with attention to safety, security, and productivity standards.
- Significant interaction with suppliers regarding expediting, returns, and solving invoice/receipt problems.
- Provides support for SCM - Logistics; handles a high volume of incoming requests via phone, mail, and fax from all levels of staff.
- Acts as a point of contact for other SCM areas to resolve inquiries and problems.
- Enlists appropriate SCM personnel for assistance as needed and works on special projects as assigned.
- Utilizes multiple information sources to research/resolve problem transactions related to Invoices not Received and Received not Invoiced.
- Researches/resolves specialty transactions from verbal or written requests, including aged items on proof of delivery, identification of shipping mode, and managing returns.
- Assists with the distribution of medical products and services, including controlled substances and hazardous materials.
- Uses various reports to ensure data integrity in transactions, including special handling instructions, expediting, critical orders, and routine fulfillment.
- Identifies trends causing processing delays and collaborates with affected individuals to implement long-term solutions.
- Sustains and complies with a broad range of policies and governmental regulations.
- Assists with projects as directed by SCM leadership and performs other job-related duties as assigned.
Licensure/Certification Required
- A small subset of employees may be asked to drive; a driver’s license would be required under those circumstances.
Skills
- Strong personal computer skills, communication skills, problem-solving, continuous improvement, and teaming skills.
- Serves as a resource on department and institutional initiatives; shares knowledge with customers and colleagues.
- Excellent verbal and written communication skills.
- Assists with SCM continuous improvement initiatives.
- Ability to work in a team-oriented atmosphere.
- Must be adaptable and flexible in an ever-changing work environment.
- Able to handle/prioritize tasks simultaneously.
- Basic understanding of accounting principles.
- Works as a team to provide support to all departments; collaborates with other areas of SCM to ensure exceptional customer service.
- Ability to manage time to meet required deadlines.
Schedule Notes
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Talent Software Services, Inc.