Description
The Best Teams are Created and Maintained Here.
Job Summary
- The Associate Account Manager (AAM) serves as the primary contact for BrightView clients. This role builds and sustains long-term relationships, focusing on both client retention and ancillary sales. The Associate Account Manager works with clients within the Senior Account Manager’s portfolio.
Duties and Responsibilities:
- Develop and maintain long-term relationships with customers
- Conduct regular site walkthroughs with clients to ensure quality and service expectations are met
- Lead and facilitate or assist in the resolution of customer problems or concerns
- Proactively present site enhancement ideas to existing customers
- Ensure renewals of each assigned account within the customer portfolio
- Identify and pursue opportunities to sell ancillary services
- Generate referrals from existing client base and communicate with Business Developer
- Develop accurate estimates and takeoffs for both new and existing clients as needed
- Manage service delivery to the specified scope of work
- Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services
- Participate in branch meetings and assist the Senior Account Manager in overall leadership of the client service team
- Maintain satisfactory accounts receivable levels
- Coordinate with the Branch Administrator to ensure branch databases are consistently updated with current client information
- Perform additional duties as assigned by the Branch Manager
Education and Experience:
- Associate’s or Bachelor’s degree in a business-related field, or equivalent experience in a customer-focused service industry
- 1 year of supervisory experience in the landscape or service industry
Physical Demands/Requirements:
- Operation of a computer and other office equipment/system, such as a laptop, cell phone, and sales and operational programs/tools
- Position is a combination of mobile and sedentary work; must be able to remain in a stationary position for long periods of time
- Customarily and regularly spends more than half of the time working away from BrightView’s places of business, walking job sites, selling and obtaining orders or contracts for BrightView’s services
- Ability to travel by car, train, and plane
- Position needs to be able to traverse uneven grounds and walk on jobsites with clients and the branch team for periods of time up to 4 hours
- Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur
Work Environment:
- Works both indoors and outdoors; attends branch stretch and flex 3-4 days per week
- Field-based position, a combination of office and customer-facing
BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer.
This job description is subject to change at any time.
Compensation Pay Range:
$70,304-80,000
BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process.
It’s Not Just a Team. It’s One BrightView.