Continuously monitor accounts for respectively assigned region/area in addition to providing designated backup support
Collect receivables (Royalty/Advertising, Franchise Fees, Technology, Food) for respectively assigned region/area in addition to providing designated backup support
Address and resolve billing discrepancies and customer inquiries related to payments
Keep timely and accurate records of collection activities including contacts, payment arrangements and resolutions
Process refunds for incentives and other related credits accurately and efficiently
Ensure all collection activities comply with our policies and procedures
Identify any bad debt and prepare supporting documentation for any write off approval as applicable
Monitor accounts on COD, send out totals and confirm payments received
Prepare clearance letters for store transfer between franchisees
(25%) Prepare reports on Collection Activities and Progress
Partner with the respective Franchise Business Consultants on any opportunities that arise to ensure solid collection approaches
Prepare region/area reports and statements, when needed
Prepare notes on past dues for weekly and periodic past due reporting
(15%) Partner with Region to prepare Payment Plans for Past Due Accounts
Negotiate and maintain payment arrangements when needed and ensure timely payment. Obtain approvals from Franchise Operations if applicable
Make sure all due dates are updated to reflect accordingly on the receivable reports.
Maintain clear and professional communication with the customers and internal teams
Timely identify profit sharing and earned rebate holds required
(10%) Other
Process Credit Card Payments
Other tasks as assigned
MINIMUM QUALIFICATIONS
Must have advanced knowledge of excel. The team works heavily in it.
Must have collections experience.
Needs to have good communication skills (speaking with franchisees and high level leadership).
Bachelors Degree in Accounting/Finance or applicable work experience
Practical experience with computer applications for spreadsheets and word processing
Strong verbal, written, & organizational skills and attention to detail
Experience in accounts receivable and computer systems preferred
Self motivated and able to work independently
Peoplesoft experience is preferred but in no way required
#LI-KT1
Numbers & Facts
Location
Ann Arbor, MI
Skills
Accountingunmatched
Accounts Receivableunmatched
Advertisingunmatched
Communication Skillsunmatched
Computer Systemsunmatched
Credit Cardsunmatched
Credit Processingunmatched
Credit and Collectionsunmatched
Detail Orientedunmatched
Documentationunmatched
Financeunmatched
Leadershipunmatched
Microsoft Excelunmatched
Negotiation Skillsunmatched
Organizational Skillsunmatched
Past Due Accountsunmatched
Peoplesoftunmatched
Presentation/Verbal Skillsunmatched
Reconciliationunmatched
Reporting Skillsunmatched
Royaltiesunmatched
Time Managementunmatched
Writing Skillsunmatched
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