Associate Benefits Administrator

The Panther Group is seeking an experienced Associate Benefits Administrator to support a prestigious university in Boston, MA. This is an excellent opportunity for a benefits professional who enjoys providing outstanding customer service, managing benefit administration processes, and working in a collaborative HR environment.

This is a hybrid position requiring a minimum of two days per week onsite in Boston.
Position Overview
Reporting to the Benefits Manager, the Associate Benefits Administrator serves as a primary point of contact for employees regarding benefit programs, including tuition remission, health and welfare benefits, payroll deductions, and employee communications.

We're looking for a seasoned benefits professional who can quickly step into the role with minimal training. The ideal candidate is detail-oriented, customer-focused, highly organized, and able to thrive in a fast-paced environment while managing multiple priorities.
Responsibilities

• Serve as the primary contact for employee benefits inquiries via phone, email, CRM system, and in person.
• Administer the tuition remission/waiver program, including reviewing eligibility, processing requests, and coordinating with internal departments.
• Process benefit invoices and monthly premium payments accurately and on time.
• Verify and process benefit enrollments, qualifying life events, payroll deductions, and employee benefit changes.
• Conduct routine audits, including unpaid leave tracking, evidence of insurability, and benefits eligibility reviews.
• Track benefits for employees on unpaid leaves and long-term disability while coordinating with third-party vendors.
• Process tuition waivers and provide guidance regarding program eligibility and policies.
• Prepare employee communications and correspondence related to benefit programs.
• Assist with benefits events, including Open Enrollment, employee orientations, wellness initiatives, and Benefits Fair activities.
• Generate reports, perform audits, and help maintain the integrity of benefits data.
• Identify opportunities to improve processes and leverage technology to streamline benefits administration.
• Partner with internal teams and external vendors to resolve benefits-related issues.

Qualifications

• Bachelor's degree required.
• 1–3+ years of Human Resources, Benefits Administration, or related experience.
• Strong customer service skills with the ability to explain complex benefit information clearly and professionally.
• Excellent verbal and written communication skills.
• Strong analytical skills and exceptional attention to detail.
• Ability to work independently with minimal supervision.
• Proficiency with Microsoft Office, including intermediate Excel skills.
• Experience using HRIS systems (Workday experience is a plus).
• Strong organizational and multitasking skills in a fast-paced environment.
• Ability to maintain confidentiality and exercise sound judgment.
• Experience processing benefits invoices, audits, payroll deductions, or employee benefits is highly preferred.

Preferred Experience
Candidates with experience in any of the following are encouraged to apply:

• Benefits Administration
• Leave Administration
• Tuition Remission Programs
• HR Operations
• Employee Benefits
• HRIS Systems
• Workday
• ServiceNow
• Open Enrollment
• Payroll Deductions

Pay is up to $33 per hour DOE

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