Operating the box office, including opening/closing duties, ticket sales (in-person and by phone), order fulfillment, and show-night service delivery
Answering patron inquiries, troubleshooting issues, and providing accessible and welcoming customer service
Supporting accurate cash handling, reporting, and daily reconciliation during assigned shifts
Proficient use of the Z’s ticketing and software systems and pursuing ongoing professional development in this area in response to organizational needs.
Welcoming and knowledgeable customer service/patron engagement
Attention to detail and follow-through
Clear communication skills
Proficiency in cash handling and reconciliation
Commitment to accessible and equitable service delivery
Prior customer service and cash handling experience
Bi-lingual applicants with Spanish, Creole, Portuguese and ASL proficiency
Brings a spirit of curiosity, creativity, and openness
Communicates with clarity, honesty, and care
Thrives in a collaborative, relationship-centered team
Shares our commitment to equity, inclusion, and anti-racism
Is excited to learn, grow, and imagine new ways forward
Imagination – We encourage creative problem-solving and fresh ideas from every level of the organization.
Connection – We work with empathy and respect, building strong relationships across teams.
Equity – We actively address inequities in our systems and strive for inclusive representation in all we do.
Transparency – We communicate openly, share information proactively, and make decisions with integrity.
Discovery – We support risk-taking and learning from mistakes as essential parts of growth.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment ranges from low to high
The Z is a collaborative work environment, and employees are expected to be open and willing to collaborate across departments and teams
The Zeiterion is on an active, and ongoing, journey to be anti-racist organization - advancing anti-racist policies and practices, and fostering and sustaining a culture that values community, social justice, and equity
TO APPLY
Applications will be reviewed on a rolling basis until the position is filled. To be considered, please submit:
We deeply value working with individuals from a rich mix of backgrounds, experiences, and perspectives. We believe this diversity strengthens our institution and enriches our community. While we've outlined the qualifications and experience that we think will help someone thrive in this role, we also recognize that talent comes in many forms. If your background doesn't perfectly align with every requirement, we still encourage you to apply - your unique perspective might be exactly what we need.
If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact careers@zeiterion.org or call 774-425-3413 x122.
EQUAL OPPORTUNITY EMPLOYER
The Zeiterion is an equal opportunity employer. We celebrate equity and are committed to creating an inclusive, thriving environment for all employees, including but not limited to a culture of antiracism in which we build policies, procedures, and a safe space for people from all backgrounds to feel safe and seen in our employ, in our seats, and on our stage. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
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