This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/13382007
SUMMARY
The Associate Branch Manager assists in the oversight of banking center
functions, ensuring operational excellence and delivering an outstanding
customer experience. This role involves setting and achieving individual
business development goals, as well as leading, managing, and coaching a
team of sales and service professionals to exceed performance and market
objectives. Additionally, the Associate Branch Manager is responsible
for growing the portfolio of assigned loans and deposits, with a work
schedule that may include Saturdays and holidays.
Ideal candidates for this position possess strong leadership and
coaching skills, with a proven track record in business development and
team management. They should have excellent communication and
interpersonal abilities, along with a strong understanding of banking
operations and customer service excellence.
The Associate Branch Manager supports the success of the banking center
through continually developing leadership and business development
skills. Supporting a high-performing team and ensuring exceptional
customer experiences, this manager contributes to the overall growth and
profitability of the organization.
All employees are expected to protect the information and assets of the
organization through heightened awareness of information security,
cybersecurity, and risk management best practices, as well as complying
with all applicable laws, regulations, and organizational policies.
ESSENTIAL DUTIES
- Engage with customers, understand their needs, and recommend
suitable products. Generate leads through community outreach and
handle account openings and loan applications.
- Foster a sales-focused culture by providing comprehensive training
to team members, ensuring they can sell and cross-sell products
effectively. Lead a high-performing team by setting clear
expectations and providing regular feedback.
- Supervise and mentor staff, as applicable, offering guidance and
support to help them develop their skills and achieve their goals.
- As applicable, set performance goals, conduct regular performance
evaluations, and provide consistent, constructive feedback to direct
reports.
- Deliver exceptional customer service by executing transactions, such
as deposits, withdrawals, loan payments, and opening consumer
accounts, with precision and a friendly demeanor.
- Build friendly customer relations by participating in community
activities to enhance the banks visibility and foster new business
opportunities. Ensure customers receive excellent service and
resolve any issues or complaints efficiently.
- Maintain a professional office image, ensuring the environment is
welcoming and reflects the banks commitment to quality service.
- Handle customer calls professionally, navigating challenging
situations with empathy and efficiency.
- Oversee daily operations, managing cash levels, supplies, and
administrative tasks such as budgeting and handling delinquent
accounts. Ensure the smooth functioning of day-to-day operations,
including opening and closing procedures.
- Ensure audit integrity and security by maintaining high standards of
risk management and compliance with company policies. Provide
necessary training to staff.
- Manage branch revenue and profitability by meeting growth objectives
for deposits, loans, and customer acquisition. Identify cross-sell
opportunities and coach staff to deepen customer relationships.
- Assume responsibility for additional projects and tasks as assigned.
EDUCATION & CERTIFICATIONS
- High school diploma or equivalent required.
- History of increasingly responsible experience in banking, finance,
or a related field required.
MINIMUM REQUIREMENTS
Excellent communication skills and the ability to communicate
effectively, verbally and in writing, with internal and external
customers at all levels.
A positive and proactive approach to work, demonstrating enthusiasm,
adaptability, and the ability to maintain composure and professionalism
in stressful or adverse conditions.
Proficiency in accurately and efficiently processing customer
transactions while providing exceptional customer service.
Ability to identify and pursue sales opportunities by understanding
customer needs and recommending appropriate products and services.
Ability to quickly and efficiently resolve discrepancies or errors in
customer accounts.
Critical-thinking skills and the ability to analyze data, drawing
informed conclusions.
Strong organizational and time management skills to handle multiple
tasks, prioritize work, and meet deadlines.
Mathematical proficiency and the ability to quickly and accurately
complete standard calculations.
Proficient computer literacy, including comfort with Microsoft systems
and Office Suite.
Intermediate typing skills to meet the needs of this position.
Current drivers license and reliable transportation with appropriate
insurance coverage; additionally, the abili