Job Description:
Associate Branch Manager – Ridgefield, CT
Location: Fairfield County Connecticut
Reports to: Branch Manager
Pay: $80,000 - $100,000 annual DOE
Position Overview
The Associate Branch Manager closely supports the Branch Manager in leading all aspects of Sales and Services for a Pest Control Branch location. The Associate Branch Manager is accountable for all facets of the operation including team leadership, staffing, training and development, customer satisfaction and retention, service delivery, operational efficiency, and new business development.
Organizational Relationships:
The Associate Branch Manager reports directly to the Branch Manager. Pest Control Field Supervisors and Service Managers report to the Associate Branch Manager.
Duties/Responsibilities:
- Assist Branch Manager in managing Branch P&L – monitoring financial performance and expenses, driving growth, and ensuring revenue and profit plans are achieved.
- Support achievement of Key Performance Indicators (KPI) to include Revenue, EBITA, and Customer NPS Survey Scores. Additional targeted metrics include customer retention, portfolio value, technician utilization and efficiency, employee turnover, and technician accident rate.
- Directly managing the branch Pest Control Field Supervisors, and through them, the pest control technicians.
- Oversees Service operations along with the Pest Control Field Supervisors.
- Recruit, interview, hire and train branch staff.
- Monitor regulatory compliance, and quality control standards and ensure the health & safety of all employees.
- Partner with sales staff on sales plans and forecasts associated with their Branch.
- Ensures alignment with the company business model and guidelines, including implementing company programs and initiatives.
- Lead, motivate, and manage team members to deliver exceptional service for our customers.
- Resolve customer complaints and issues promptly and professionally to ensure customer satisfaction.
- Responsible for the employee performance review process to include evaluation of staff performance.
- Makes recommendations and administers corrective actions consistent with company policy.
- Prepare and conduct team meetings.
- Occasional travel to other branches and corporate office locations.
Experience, Education, and Skills Required
- Bachelor’s Degree preferred
- At least 2-4 years of related experience
- Strong communications skills (i.e., verbal, written, and presentation)
- Organizational skills, ability to multitask
- Strong problem-solving and solution identification
- Proficient in Microsoft Office Products (Word, Excel, PowerPoint, etc.)
- A valid driver’s license is required
- Background in Pest Control, Termite, and/or Wildlife control preferred
- Excellent leadership skills with the ability to train, coach, and motivate employees
- Ability to collaborate with all departments and employees within the organization
- Strategic leader with a focus on delivering exceptional customer service
Why work for JP McHale Pest Management?
We offer:
HEALTH BENEFITS
Medical, dental and vision coverage
Company-paid life insurance
Company-paid short-term disability
Optional supplemental benefits
Enrollment eligibility begins first of the month following date of hire
FINANCIAL ASSURANCE
401(k) plan with company match
Weekly pay
Convenient direct paycheck deposit
Team Member reward and recognition program
AND MORE
Eight (8) paid holidays
Paid Time Off
Team Member referral bonuses
Opportunities to participate in community events
At Anticimex, we are driven by our Purpose: To Prevent and Protect. Join us in transforming the world into a healthier, safer place through innovative and sustainable pest control solutions!
**Equal Opportunity Employer**
** We are an equal opportunity (M/F/V/D) employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law. **