• Ensure full compliance with all federal, state, and local regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP), maintaining the highest production, safety, and quality standards.
• Host and support internal and external audits to ensure timely responses and corrective actions.
• Maintain accurate certifications, licenses, training documentation, and audit records to guarantee regulatory compliance.
• Mentor staff and promote adherence to safety, health, environmental, and quality policies; mitigate and report unsafe conditions.
• Manage donor center facilities, assets, and equipment to ensure cleanliness, preventive maintenance, and operational readiness.
• Oversee product inventory management, procurement efficiency, and purchase order submission in alignment with company practices.
• Safeguard the integrity of products and storage equipment, ensuring compliance with SOPs, proper handling of unsuitable products, and mitigation of equipment failures.
• Analyze and manage operational KPIs to drive production goals, cost optimization, process improvements, and quality initiatives.
• Lead employee performance management, including evaluations, development plans, corrective actions, and employment decisions (hiring, promotions, terminations, etc.).
• Foster a positive, inclusive workplace culture aligned with organizational values, and ensure adherence to HR policies and procedures.
• Manage payroll records, scheduling, and staff allocation to optimize operational efficiency.
• Cultivate positive donor relationships to drive retention, referrals, and donor growth, while collaborating with corporate teams on marketing and advertising initiatives.
• Facilitate routine staff and leadership meetings.
• Keep immediate supervisor informed of any irregularities within the Center.
• Partner with corporate departments and vendors to coordinate corrective and preventive actions (CAPA), maximize operational efficiency, and ensure timely product shipments.
• Performs other duties as assigned.