Associate Chief Information Officer

Summary:

Regional ACIO will be responsible for managing relationships with the regional leadership teams. This position will seek to understand the region's current and emerging needs, as well as key initiatives and strategic plans. This position will develop a deep understanding of IM’s capabilities, key initiatives, and expertise, and will partner to support or facilitate delivery to the region. The Regional ACIO will drive the assessment of the region across technology and processes, determining how IM can collaborate to bring efficiencies and/or provide expertise. In this role, he or she will engage the region at all levels to identify pain points and opportunities to lower costs and improve the quality of services IM delivers. 

The Regional ACIO will support the development and execution of the Information Management vision and strategy, and support the business goals and objectives for the IM Department and the CHRISTUS organization as a whole. 

Education:

• Bachelor degree in Computer Science, Management Information Systems, Health Care, Business or related field.
• Master’s degree with focus on business or health care preferred.

Experience:

• Fifteen (15) years of progressively more responsible experience in large complex information systems environments with a wide variety of Health Care Management Information Systems applications and technologies recommended.
• Experience in leading major information management programs in key business areas.
• A track record of working in geographically diverse complex organizations.
• A track record of successful large project implementation.
• Demonstrated business savvy to work effectively with other executives to achieve key business and technology goals.
• Experience in the planning and delivery of IT strategy.
• Experience in providing and managing customer support.
• Experience in presenting/facilitating with large groups, particularly at leadership levels.

Skills:

• Strong leadership and C-Suite communication skills.
• Thorough understanding of Healthcare Operations.
• Ability to think strategically recognizing synergies and opportunities to re-use current technological solutions.
• Executive must be a self-starter with excellent interpersonal, change management, and communication skills.
• Education and experience in relevant Information Technology Infrastructure Library (ITIL) support and delivery processes.

Licenses, Registrations, or Certifications:

• CHCIO (Certified Healthcare CIO) preferred

Extend the breadth and depth of relationships – build strong relationships and trust with the regional leadership teams. Determine rounding schedules to meet and discuss problems and opportunities with all levels of regional leadership across regional responsibilities.

IT Strategic Planning – collaborate with Senior Leadership to articulate both Corporate and Regional IT strategic planning anticipating capital needs through effective budget planning.

Problems, Escalations, Opportunities– effectively communicate problems, escalations and opportunities to the appropriate leader to facilitate solutions.

Minimize transaction barriers and reduce cost – participate in process improvement initiatives to assist in eliminating the complexity of the IM organization ultimately reducing cost

Focus on Consumer Value and Satisfaction– provide feedback regarding regional interpretation of value and satisfaction for IT services and solutions to assist in the development of plans to increase overall consumer value and satisfaction.

Vision and Strategy– Articulate regional vision and strategy participating in the development of a multi-year information systems strategy and enterprise architecture that assures the alignment of information system investments with the organization’s business and strategic objectives. Work closely with COEs articulating business need and requirements for new technology needs.

Service Level Agreements – participate in the development and reporting of consumer-select key processes that drive IM delivery of services

Staff Management – Direct the recruiting, training, motivation, evaluation and retention of a staff of highly skilled information systems professionals.

Communications– Develop and implement effective written and oral mechanisms to document and report on information systems strategies, escalations, plans, priorities, budgets, schedules, and the current status of major projects and assignments.

Teamwork – Promote and demonstrate good teamwork working with other IM peers on projects and operational improvements.

Customer Service– Participate in the development and administration of an effective Customer Service Plan that includes provisions to accept record, prioritize, assign, track, resolve and report on customer service problems and issues. Assist with feedback on departmental programs that promote and emphasize the commitment to exceptional customer service standards. These would include project delivery timelines; system uptime and outages; communication with consumer regarding issues and other metrics to improve overall customer service.