Job Description
WeareseekinganAssociateClientOperationsDirectortojoinIQVIALaboratoriesatValencia,CA.
We hire passionate innovators who drive healthcare forward through thoughtful and inclusive collaboration. If you wanttodiscoveracareerwithgreaterpurpose,joinusaswetransformandaccelerateresearchanddevelopment.
JobSummary:
As an Associate Client Operations Director, you will serve as the strategic operational lead for assigned client portfolios, ensuring excellence in service delivery, client satisfaction, andfinancialoversightacrossglobalstudiesandprograms.Youwillpartnerwithclientsandcross-functionalteamstodrivegovernance,continuousimprovement,andhigh-qualityprojectexecutionwhilestrengtheninglong-termclientrelationships.
WhatYou'llBeDoing:
- Leadoperationaloversightofassignedclientportfolios,ensuringconsistent,high-qualitydeliveryacrossglobalstudiesandprograms
- Buildandmaintainstrongpartnershipswithclients,GlobalProjectServices,BusinessDevelopment,laboratoryoperations,andothercross-functionalstakeholders
- Driveinternalandexternalgovernanceactivities,includingstrategicreviews,performancediscussions,andexecutive-levelclientmeetings
- Monitorprojectperformancethroughbudgets,KPIs,SLAs,customerfeedback,andclient-specificrequirements,implementingcorrectiveactionswhenneeded
- RepresentIQVIAinbiddefenses,capabilitiespresentations,audits,andstrategicclientinteractions
- Establish,maintain,andcommunicateclientstandards,bestpractices,andprocessimprovementsacrossglobalteams
- Facilitateeffectivecommunicationbetweenprojectteamsandclients,ensuringalignmentonexpectations,risks,timelines,anddeliverables
- Mentorandsupportteammemberswhilecontributingtoorganizationalinitiatives,trainingprograms,andoperationalexcellenceefforts
WhatWeAreLookingFor:
- Bachelor'sdegreeinScienceorarelatedfieldispreferred
- Anequivalentcombinationofeducation,training,andexperiencemaybeacceptedinlieuofadegree
- Aminimumof7yearsofclinicalresearch,laboratory,orrelatedindustryexperienceispreferred
- Aminimumof5yearsofprojectmanagementexperienceispreferred
- Strongknowledgeofglobalprojectservicesoperationsandcustomerportfoliomanagement
- Experiencemanagingclientgovernanceactivities,budgets,keyperformanceindicators(KPIs),servicelevelagreements(SLAs),andMasterServiceAgreements(MSAs)
- Demonstratedabilitytoreviewstudydeliverymetrics,identifyimprovementopportunities,andimplementoperationalbestpracticesacrossglobalprograms
- Knowledgeofclientstandardsmanagement,customerrequirements,andprocessimprovementmethodologies
- AbilitytoperformworkinaccordancewithICHE6GoodClinicalPractice(GCP)guidelines
TheKnowledge,SkillsandAbilitiesNeededforThisRole:
- Strongorganizational,analytical,andproblem-solvingskillswiththeabilitytomanagecomplexpriorities
- Abilitytoinfluencestakeholdersanddrivecollaborationacrossmultipledepartments,functions,andgeographicregions
- Excellentverbalandwrittencommunicationskillswiththeabilitytoeffectivelyengageglobalclientsandseniorleadership
- Abilitytoworkindependently,exercisesoundjudgment,anddriveinitiativestocompletionwithminimalsupervision
- Adaptabilityandflexibilityinafast-paced,matrixed,globalenvironment
- Provenabilitytoestablishandmaintaineffectiveworkingrelationshipswithcolleagues,managers,clients,andexternalpartners
WhatWeOfferYou:
We put our employees at the center of everything we do and are committed to providing them, and their families, with benefits that meet their diverseandchangingneeds.Weinvestinintegratedbenefitsprogramsandresourcestotakecareofouremployees'physical,mentalandemotional,financialandsocialwell-beingsotheycanthriveathomeandatwork,atanystageoftheirwell-beingjourney.
Tolearnmoreaboutourbenefits,visithttps://jobs.iqvia.com/benefits.
Ifyou'relookingtounleashyourpotential,joinIQVIALaboratoriestohelpmaketheextraordinarypossible!
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role, when annualized, is $96,600.00 - $224,200.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
Numbers & Facts
| Location | Valencia, California |
| Industry | Healthcare Services |
| Company Size | 10,000 employees or more |
| Year Founded | 1982 |
| Website | https://www.iqvia.com/ |
About Company
IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.
Healthcare is an industry designed to help humans. As a global community, we continuously invest and commit to advancing human health. To deliver value and real outcomes. To rise to the challenge to find the next breakthrough by making the most of increasingly limited resources.
We are inspired by the potential and propelled by the possibilities. We share the vision to drive healthcare forward. To see how we can help accelerate progress and achievements. Others are developing these medical breakthroughs. We do our part by using breakthroughs in insights, technology and human intelligence to reimagine and deliver ways to help make them a reality.
It’s bigger than better clinical trials. Or advances in technologies and analytics. Or faster insights. It’s about exploring a new path to better health outcomes via Human Data Science. It’s about harnessing the power of the IQVIA CORE™ to channel the insights, commercial and scientific depth, and executional expertise that drive maximum value for our customers.
Motivated by the industry we help, we’re committed to providing solutions that enable life sciences companies to innovate with confidence, maximize opportunities, and, ultimately, drive human health outcomes forward.
Skills
- Analysis Skillsunmatched
- Biologyunmatched
- Budgetingunmatched
- Clinical Researchunmatched
- Customer Satisfactionunmatched
- GCP (Good Clinical Practices)unmatched
- Healthcareunmatched
- Medical Treatmentunmatched
- Operational Strategyunmatched
- Patient Careunmatched
- Performance Metricsunmatched
- Service Deliveryunmatched
- Service Level Agreement (SLA)unmatched
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