Associate Client Support Consultant - Bilingual

ADP is hiring an Associate Client Support Consultant (Bilingual -Spanish). Position is hybrid; working in the office 3 days per week and from home 2 days per week.

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• Are you a customer service superhero who gets a thrill from leaping tall client questions in a single bound? Can you focus on key priorities with your laser vision? (FYI - We only wear capes on Fridays.)
• Are you great at follow-up and follow-through with your clients to help them work smarter, embrace new challenges, and find solutions?
• Most importantly, do you love people and thrive in a fast-paced, collaborative environment? (Oh yes, we used the L word and it's that serious.)

Well, then you might be just the person we're looking for!

As an Associate Client Support Consultant, you'll leverage our top-ranked training programs and world-class service guidelines to solve clients' challenges and fuel their business success.

Does this sound like you?

• Connector and Problem Solver. You're comfortable working in the heart of your personal command center, communicating on the phone, and multi-tasking to solve problems quickly with satisfying resolutions.
• People First. You're a relationship builder who wants to help others, grow friendships, and support
• Agile Solution Seeker. You can always find the right answer by anticipation, looking forward, and taking action.
• Insatiable Appetite to Learn. You're always learning, growing, questioning, and challenging what's been done before.

WHAT YOU'LL DO: Responsibilities

Be the Go-To Person and Trusted Advisor

• Serve as a consultant in servicing ADP's products/technologies.
• Use a breadth of expertise to help ADP's clients. Solve client problems taking a broad perspective to identify solutions.
• Work to resolve issues and provide solutions.

Be a Networker and Relationship Builder

• Build relationships with clients over the phone and leverage your knowledge of ADP's products and services to provide solutions to issues and questions and help build clients' understanding of our products' value, exceeding clients' expectations in all of your interactions.
• Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience.