Associate Commissioner for Adult Protective Services

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don't match-often adding hundreds of dollars each month to what you take home or save.

Here's what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members-saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that's time off you're actually paid for)
• Optional dental, vision, and life insurance-at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

You can see all the details here: ERS recruitment brochure

Functional Title: Associate Commissioner for Adult Protective Services

Job Title: Director VII

Agency: Dept of Family & Protectve Svc

Department: APS Associate Commissioner

Posting Number: 19293

Closing Date: 08/22/2026

Posting Audience: Internal and External

Occupational Category: Business and Financial Operations

Salary Range: $11,298.08 - $19,107.91

Pay Frequency: Monthly

Salary Group: TEXAS-B-32

Shift: Day

Additional Shift:

Telework: Not Eligible for Telework

Travel: Up to 35%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Exempt

Facility Location:

Job Location City: AUSTIN

Job Location Address: 4900 N LAMAR BLVD

Other Locations:

MOS Codes: 8003,8040,8041,8042,10C0,111X,112X,113X,114X,20C0,30C0,40C0,611X,612X,631X,641X,648X,90G0,91C0,91W0

97E0,SEI15

GENERAL DESCRIPTION:

The Department of Family and Protective Services (DFPS) Associate Commissioner for Adult Protective Services (APS) performs highly advanced (senior-level) managerial work providing direction and guidance in strategic operations and planning for APS. Work involves providing strategic direction, establishing goals and objectives; overseeing the development and implementation of policies, procedures, and guidelines; establishing priorities, standards, and measurement tools for determining progress in meeting goals; coordinating and evaluating program activities and/or business functions; and reviewing and approving budgets within APS. Supervises the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

ESSENTIAL JOB FUNCTIONS:

Directs program activities and/or business functions within a department(s) or division(s).

• Provides vision, leadership, and strategic direction for the APS division in support of the agency's mission and vision, and coordinates with executive leadership and program and operations management to establish APS division policies and procedures statewide that are in compliance with all applicable state and federal laws, and regulations.
• Directs the operations and activities of the APS division and supervises division staff to protect older adults and people with disabilities from abuse, neglect, and exploitation by investigating and providing or arranging for services as necessary to alleviate or prevent further maltreatment.

Oversees and/or prepares a division(s) or department(s) budget and reviews and approves major expenditures; and ensures that requirements of funding sources are met.

• Develops, reviews, updates, approves, and monitors the APS biennial budget and Legislative Appropriations Requests (LAR) in coordination with agency leadership to manage APS division resources, expenditures, needs and priorities.
• Assesses and makes determinations regarding budget requests and expenditures.
• Oversees, plans, and makes recommendations regarding budget, fiscal, and contractual documents.
• Collaborates with the Office of Finance to ensure the requirements of funding sources are met for agency programs and operations.

Oversees the collection, organization, analysis, and preparation of reports and studies, including management, productivity, and financial reports.

• Oversees key APS projects to create and maintain an efficient and integrated reporting and management structure for the division.
• Provides APS subject matter expertise, division metrics and performance data to agency executive leadership and provides consultation and guidance on the status and progress of APS division direction and activities statewide.
• Oversees the development, preparation, evaluation, and dissemination of workforce and productivity reports and data to communicate results and develop recommendations for changes or division improvements.
• Establishes and implements reporting requirements for oversight of APS program performance metrics to ensure that APS performance standards, objectives and goals are met.
• Oversees the compilation, management, evaluation, and establishment of critical and high-level operational, productivity and financial reports and studies for APS to inform the Commissioner and executive leadership to assist with recommendations and decision-making that aligns with mission, vision, and goals.

Oversees and/or develops, establishes, and implements goals and objectives consistent with the agency's strategic plan; and develops and oversees standards for achieving those goals.

• Oversees and collaborates with DFPS executive leadership and APS leadership to develop, establish, and implement goals and objectives consistent with the DFPS strategic plan focused on Client-Centered Services, Workforce Stability and Development, Agency Operations and Community Relations.
• Collaborates with DFPS executive leadership and APS leadership to oversee and develop standards for APS to promote protecting vulnerable adults from abuse, neglect, and exploitation; increase stability and rebuild institutional knowledge by understanding the workforce climate and the agency's needs; focus on reviewing processes, correcting inefficiencies, and adapting to change; and improve external communications, outreach, and collaborations.
• Directs stakeholder outreach initiatives and activities, research functions, and communications development to develop, establish and implement goals and objectives consistent with the DFPS strategic plan.

Oversees and/or plans, develops, implements, and monitors policies, procedures, and guidelines, and monitors compliance.

• Oversees the development, administration, and implementation of APS policies and procedures to promote effective program administration and delivery of agency services to client populations and operations in accordance with new or revised federal and state laws, rules, regulations, and stakeholder input and agency policies.
• Monitor compliance of APS programs, policies, and procedures by overseeing the preparation, publication and dissemination of reports, studies and information to provide guidance, coordination and support to the Commissioner and executive leadership on APS policy, procedural, legal and action issues.

Develops and oversees the implementation of long-range and short-term plans.

• Develops and oversees the implementation of DFPS long-range and short-term plans for APS to optimize the safety and well-being of clients served to meet client needs, strengthen internal processes, increase stability, rebuild institutional knowledge, and engage with the community to assist with supporting and protecting clients served to promote successful outcomes.
• Works with DFPS executive leadership and APS leadership to develop plans and specific activities to accomplish goals and objectives for DFPS and the APS program.

Develops and implements techniques for evaluating program activities and/or business functions; and identifies need for changes.

• Develops, establishes, and facilitates intra-agency and external workgroups and committees to review and assess best APS division strategies and to facilitate business process improvements.
• Directs the implementation of studies, assessments, projects, initiatives, assignments and other tools to evaluate APS program business processes and operations to assess division efficiencies, workflow and productivity measures; to meet organizational needs and program requirements; and identify areas for improvement and coordinates the development and implementation of solutions.
• Identifies areas for program or process changes and develops and implements strategies for effective APS division management and improvements.

Represents the agency at business meetings, hearings, trials, legislative sessions, conferences, and seminars or on boards, panels, and committees.

• Represents APS and the agency at business meetings, advisory groups, hearings, legislative sessions and meetings, seminars, conferences, workgroups, court proceedings, task forces and committees.
• Serves as a liaison, program and agency representative and subject matter expert for APS to internal and external entities, stakeholders and legislative representatives.
• Manages the formation and implementation of multidisciplinary teams and workgroups for strengthening APS and fosters collaboration with external stakeholders.

Reviews results of special investigations, internal audits, research studies, forecasts, and modeling exercises to provide direction and guidance.

• Evaluates and analyzes results of APS large-scale, statewide special investigations, internal audits, research studies, forecasts, and evaluations to provide overall direction and guidance on APS policies, processes, goals, strategic direction, improvements and to promote efficient and effective utilization of division resources and budgets.

Participates in activities related to the legislative process including responding to legislative requests for information, provides legislative testimony, and oversees the implementation of legislative changes.

• Reviews and addresses issues and concerns expressed by state and federal officials, legislative staff and members, media, stakeholders, and the public regarding APS programs, in coordination with agency executive leadership and government relations.
• Oversees and ensures that legislative activities, changes, and assignments that impact APS programs are managed and implemented timely and appropriately in collaboration with DFPS executive leadership and government relations.
• Provides testimony at legislative hearings and legislative meetings on APS initiatives, programs and operations that are implemented for the agency.

Participates in and/or oversees strategic communication efforts.

• Oversees the development of materials and media regarding APS for presentation to legislative committees, state and federal agencies, internal and external organizations, and the general public.
• Participates in strategic communications, in coordination with the Commissioner and DFPS executive leadership, with the Office of the Governor, elected officials or their staff to further the agency's goals, mission and values.

Plans, develops, and approves schedules, priorities, and standards for achieving goals; and

directs evaluation activities.

• Plans, develops, and approves schedules, priorities, and standards for resolutions and initiatives to optimize the safety and well-being of clients served to meet client needs, strengthen internal processes, increase stability, rebuild institutional knowledge, and engage with the community to assist with supporting and protecting clients served to promote successful outcomes.
• Coordinates with APS leadership to develop operating plans, goals, objectives, priorities, and procedures for APS, and to continuously assess operations, business functions, planning opportunities, identify needs, evaluate, and enhance effectiveness, identify efficiencies, and promote improved outcomes for the APS program.
• Identifies systemic issues, policy conflicts, knowledge and process gaps and deficiencies, and oversees the revision and implementation of strategic changes and improvements; and formulates recommendations.

Reviews the performance of key management positions.

• Evaluates the performance of APS Deputy Associate Commissioner and Directors to ensure successful planning and directing of APS operations and programs that promotes protecting older adults and persons with disabilities from abuse, neglect, and exploitation to prevent further harm.

May act as deputy director and/or executive director in their absence.

• Acts as the Commissioner, Deputy Commissioner, or other executive team member in their absence, as needed.

Supervises the work of others.

• Hires, manages, and provides guidance and professional development for APS division management and staff.
• Provides direct reports with work assignments, clear direction and information on responsibilities and work performance expectations.
• Develops work performance plans, creates, and maintains position descriptions for direct reports and conducts performance evaluations at least annually.
• Provides leadership to employees using a performance management strategy and development process to provide an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Leads employees to meet the organizations expectations for productivity, quality, and goal accomplishment.

Performs related work as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of local, state, and federal laws and regulations relevant to state government agencies and public social services.

Knowledge and the principles and practices of public administration and management.

Knowledge of DFPS programs and practices.

Knowledge of program planning and implementation.

Knowledge of elderly and adult disabled populations and family dynamics.

Knowledge of the principles and practices of public administration and management.

Knowledge of the operation of all types of news media, their requirements and approach to subject matter.

Knowledge of applicable legal and confidentiality requirements.

Knowledge of related state and federal laws, regulations, policies, rules and requirements.

Knowledge of process improvement or quality assurance systems.

Knowledge of Texas legislative processes, initiatives and public accountability systems.

Knowledge of strategic planning, budget management, human resource management, project management.

Knowledge of the principles of leadership and how to effectively interact with various leadership styles.

Knowledge of state agency and program administration principles and requirements.

Skill in establishing plans and setting objectives and goals that support an overall business strategy.

Skill in written and verbal communications.

Skill in revising and editing written communications.

Skill in supervising staff.

Skill in gathering and analyzing information.

Skill in developing PowerPoint presentations.

Skill in public speaking.

Skill in identifying problems, evaluating alternatives, and implementing solutions.

Skill in working collaboratively and cooperatively with diverse groups.

Skill in managing multiple projects and competing priorities.

Skill in demonstrating leadership.

Skill in the use of computers, spreadsheets, databases, and Microsoft Office applications.

Skill in program management.

Ability to direct and organize program activities and/or business functions.

Ability to establish goals and objectives that support the strategic plan.

Ability to identify problems, evaluate alternatives, and implement effective solutions.

Ability to develop and evaluate policies and procedures.

Ability to make presentations and testify at hearings.

Ability to communicate effectively.

Ability to gather, assemble, correlate, and analyze facts.

Ability to prepare clear and concise reports.

Ability to represent the agency effectively with key stakeholders.

Ability to work independently with minimal supervision.

Ability to organize and build high-performing teams.

Ability to make independent judgments.

Ability to demonstrate a high level of diplomacy, tact, and discretion.

Ability to effectively direct the work of others.

Ability to manage resources and establish priorities.

Ability to make decisions and solve problems effectively.

Ability to establish and maintain effective working relationships with all levels of agency staff, legislators and their staffs, and external agencies and organizations.

REGISTRATION, CERTIFICATION, OR LICENSURE: N/A

INITIAL SCREENING CRITERIA:

Graduation from an accredited four-year college or university.

Minimum of five years experience in the oversight and direction of health and human services programs, preferably programs targeted to the elderly and people with disabilities.

Minimum of five years senior level experience in government service.

ADDITIONAL INFORMATION: N/A

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditors Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver's record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.