Company Description
Domino's is a purpose-inspired, performance-driven company powered by exceptional people who are committed to feeding the power of possible-one pizza at a time. Founded in 1960 as a single store in Ypsilanti, Michigan, Domino's has grown into the largest pizza company in the world, with more than 22,300 stores across 90+ markets. Our success is built on the strength of our people, technology, and franchise system. As a leader in innovation, we continue to transform the pizza and QSR industry while creating opportunities for team members to learn, grow and thrive. If youre ready to make an impact, build a meaningful career and help shape whats next, theres a place for you at Dominos.
Job Description
Domino's Pizza is seeking a skilled and experienced associate personalization manager to advance Domino's personalization strategy and create dynamic, personalized experiences across all digital ordering and marketing channels. This role will be vital in unlocking Domino's significant data advantage and accelerating impact of digital channels to drive topline business growth by deploying more relevant, high-value consumer experiences across channels.
Main Responsibilities
(40%) Develop and Lead Initiatives for Personalization
- Work with Manger, Personalization and Customer Lifecycle to define and execute roadmap for personalization in partnership with Data Sciences, Data Management, Journey Management, and eComm teams
- Work with Manager, Personalization and Customer Lifecycle to identify and prioritize opportunities for dynamic personalized experiences on eComm, Mobile App, Digital Media, eMail, SMS, and push notification channels
- Partner with data sciences to establish foundational models and propensity scores that inform broader marketing strategies and activations.
- Collaborate and gather information to assist in creating presentations to Marketing Leadership Team and other advisory boards regarding program performance or other key updates.
- Manage each dynamic model's impacts in consideration of other models and marketing efforts being deployed at Domino's, especially in consideration of offers and pricing.
- Leverage customer LTV predictions to advance marketing strategies and drive business impact
(60%) Project Management and Activation of Dynamic Personalization features across Channels
- Work with cross-functional group including Data Sciences, Data Management, IT, Marketing, Legal, etc. to develop full project plans tied to dynamic personalization features on eComm and marketing channels
- Establish key milestones, deadlines and dependencies for each cross-functional team and track cross-functional progress against those deadlines/milestones
- Define and monitor key performance metrics related to personalization projects ultimately resulting in annual customer sales impact
- Ensure personalization projects are within appropriate guardrails for dynamic offer and pricing strategies to drive value for consumer while maximizing total annual margin for Franchisees
Qualifications
- Bachelor's Degree in business, marketing, or related field
- 5+ years in developing CRM digital experiences at scale
- Digital UX experience within the QSR or retail eCommerce industry is desired
- Experience activating machine-learning models like Lifetime Value and Next Best Action in customer-facing experiences is desired
- Familiarity with online marketing tools including CRM systems and marketing automation tools.
- Self-starter with high focus on team success across function
- Strong written and verbal communication skills
- Strong project management and leadership ability
- Ability to sift through data/insights and translate into effective marketing activation plans
- Proven ability to drive change and adapt quickly
Additional Information
Benefits:
- Paid Holidays and Vacation
- Medical, Dental & Vision benefits that start on the first day of employment
- No-cost mental health support for employee and dependents
- Childcare tuition discounts
- No-cost fitness, nutrition, and wellness programs
- Fertility benefits
- Adoption assistance
- 401k matching contributions
- 15% off the purchase price of stock
- Company bonus
All your information will be kept confidential according to EEO guidelines.