Associate Credit & Collections Specialist

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Applied Medical is a new generation medical device company with a proven business model and commitment to innovation fueled by rapid business growth and expansion. Our company has been developing and manufacturing advanced surgical technologies for over 35 years and has earned a strong reputation for excellence in the healthcare field.  Our unique business model, combined with our dedication to delivering the highest quality products, enables team members to contribute in a larger capacity than is possible in typical positions.

Position Description

The Associate Credit and Collections Specialist supports Applied Medical's finance operations by managing customer accounts, resolving billing disputes, and contributing to a high-performing collections team. This role works within a collaborative team environment to secure timely payments, maintain accurate account records, and support the financial health of the organization. The Associate Credit and Collections Specialist partners with internal teams across sales, customer service, and accounts receivable to resolve issues efficiently and uphold Applied Medical's standards for financial accuracy and compliance. Professionals with backgrounds in collections, accounts receivable, billing operations, or credit analysis will find this role a strong fit.

Key Responsibilities

• Address and resolve customer concerns, billing disputes, and reconciliation issues in a professional and timely manner to secure payment and maintain positive account relationships.
• Identify high-risk accounts proactively and advise management on delinquency status, collection progress, and potential collection issues.
• Release orders from credit block accurately and in accordance with established credit authorization levels, internal policies, and applicable federal, state, and local laws.
• Maintain accurate and up-to-date collection notes and account records within SAP software.
• Interface with internal stakeholders, including Sales, Customer Service, Accounts Receivable, and Corporate Applications teams, to resolve billing and reconciliation issues.
• Contribute to ongoing process improvement initiatives within the department to enhance efficiency, improve information flow, and reduce financial exposure.
• Support management with training and development efforts and stay current on trends in collections, credit, and accounting within the hospital industry.
• Ensure all processing and reporting deadlines are consistently met while managing multiple accounts and tasks simultaneously.

Success in This Role Looks Like

• Resolving customer billing disputes and reconciliation issues with accuracy and professionalism, resulting in consistent on-time payment collection.
• Identifying high-risk accounts early and communicating delinquency status clearly to management with actionable recommendations.
• Maintaining organized, accurate account notes in SAP that support the team's ability to track collection progress and make informed decisions.
• Contributing ideas and follow-through to process improvement efforts that reduce exposure and improve departmental efficiency.
• Collaborating across internal teams to resolve account issues quickly and keep orders moving through the system without unnecessary delays.
• Demonstrating a proactive, detail-oriented approach that supports both individual accountability and overall team performance.

Position Requirements

This position requires the following skills and attributes:

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Solid critical thinking skills, including observation, analysis, inference, and problem solving applied to billing and collections scenarios.
• Strong interpersonal, written, and verbal communication skills with the ability to address customer concerns professionally and effectively.
• Proficiency in Microsoft Excel for account tracking, reporting, and data analysis.
• Working knowledge of generally accepted accounting principles (GAAP).
• High attention to detail with the ability to manage multiple accounts and deadlines simultaneously.
• Self-starter with a proactive approach and the ability to work independently as well as within a team environment.
• Comfort working in a fast-paced, growth-oriented environment with evolving priorities and responsibilities.

Preferred

the following skills and attributes are preferred:

• SAP S/4 HANA knowledge

Benefits

• Competitive compensation range: $28 - $30 / hour (California).
• Comprehensive benefits package.
• Training and mentorship opportunities.
• On-campus wellness activities.
• Education reimbursement program.
• 401(k) program with discretionary employer match.
• Generous vacation accrual and paid holiday schedule.

Please note that the compensation range may be adjusted in the future, and bonus and incentive compensation plans may apply.

Our total reward package reflects our commitment to employee growth and well-being, as we invest in your development and offer a range of benefits designed to enhance your career and life.

All compensation and benefits are subject to plan documents and written agreements.

Equal Opportunity Employer

Applied Medical is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), or sexual orientation, or any other status protected by federal, state or local laws in the locations where Applied Medical operates.