Associate Credit Representative

Want to build a brighter, bolder future and cultivate your career? Join Ecolab's team and help create a world in which we all thrive.

Ecolab is seeking an Associate Credit Representative who will be responsible for managing an assigned portfolio of customer accounts. In this role, you will be accountable for all aspects of account management, including collection activities to reduce accounts receivable aging, improve days sales outstanding (DSO), and mitigate risk for the company. You will leverage strong communication, analytical, reconciliation, and collection skills to support company and department objectives while collaborating closely with internal and external partners.

What's in it For You:

• The opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, abundant energy, and healthy environments

• The ability to make an impact and shape your career with a company that is passionate about growth

• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

• Opportunity for a hybrid work environment, balancing office days with working remotely while residing within a commutable distance of Eagan, MN

What You Will Do:

• Adhere to company and department policies and procedures

• Achieve individual objectives related to aged receivables, DSO, account management, and service level agreements through effective time management

• Respond to incoming communications including emails, inbound calls from customers and field associates, and direct mail

• Initiate collection efforts for managed cross-divisional customers using established collection strategies via phone and email

• Research and resolve complex customer account issues including disputes, unapplied cash, reconciliations, and refunds

• Handle escalated issues from internal and external customers

• Partner effectively with the Sales team on critical business decisions related to account management, order release, collections, and account placement

• Use sound decision-making to determine when orders should be approved or held to protect corporate relationships

• Research disputes and invoice issues and support the dispute identification and resolution process

• Provide customers with aging statements and supporting documentation to maximize collections

• Collaborate with Credit Risk Management to minimize risk and support special handling for high-risk accounts

• Document customer-specific processes including payment processes, approval structures, account history, portal restrictions, and risk profiles

Position Details:

• Location: This is a hybrid position (60/40 - 3 days in office, 2 days remote), working in-person at Ecolab's Schuman Campus in Eagan, MN.

• Work Schedule: Monday-Friday, 8am-5pm

Minimum Qualifications:

• High school diploma or GED

• 4 years of previous experience in credit, finance/accounting, or a related field

• No immigration sponsorship available for this position

Preferred Qualifications:

• Bachelor's degree or current enrollment in a Bachelor's degree program in Finance, Accounting, Economics, or a related field

• Experience with Microsoft Office Suite (Excel, Word, Outlook)

• Analytical experience with an aptitude for research, analysis, and problem solving

• Effective oral and written communication skills with all levels of the organization

• SAP experience

• Excellent organizational and time management skills with the ability to manage multiple priorities

• Excellent attention to detail

About Ecolab:

At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.

Annual or Hourly Compensation Range

The pay range for this position is $55,000.00 - $82,500.00. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Benefits

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.

Potential Customer Requirements Notice

To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:

• Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
• Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.

Americans with Disabilities Act (ADA)

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.