Associate Customer Account Representative

Location Novi MichiganCleveland-Cliffs Steel has an immediate opportunity for an Associate Customer Account Representative in Novi Michigan. Our Associate Customer Account Representatives are an essential resource for customer account management and support. They are responsible for managing all aspects of the order flow process including project creation release to manufacturing and confirming logistics support for final customer delivery. The ideal candidates will enjoy working in a fast-paced team environment where multi-tasking and managing competing demands are critical to success. Summary of ResponsibilitiesProvide day-to-day front-line customer supportBuild strong customer relationships with internal and external customers working in a team environmentOversee customer accounts including new customer set up manage customer order status and expedite material through our production facilities to meet customer requirementsPossess a working knowledge of plant processes product characteristics and systems requirements necessary for the completion of dutiesVerify and audit manufacturing order detailsConfirm orders have been approved for productionMonitor hold queuesManage data files for inter-company transfersOther duties as assignedMinimum QualificationsHigh School Diploma or GED2 years relevant work experienceWorking knowledge of computers and Microsoft Office Suite Outlook Word Excel PowerPointStrong problem solving planning and decision-making skillsInitiative detail orientation and problem-solving skillsEffectively communicates with team internally and externallyPreferred QualificationsBachelors degreeKnowledge in SAPExperience working with Linux mainframe applications ERP systemsProven analytical capabilitiesIntermediate level in Microsoft ExcelCleveland-Cliffs Inc. is the largest flat-rolled steel company and the largest iron ore pellet producer in North America. The Company is vertically integrated from mined raw materials direct reduced iron and ferrous scrap to primary steelmaking and downstream finishing stamping tooling and tubing. We offer an excellent total compensation package including competitive pay with variable compensation opportunity health insurance retirement plan education assistance paid time off and more.Cleveland-Cliffs Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the employment process please send an e-mail tocareersclevelandcliffs.comor call 1-312 899-3097 and let us know the nature of your request and your contact information. Do not email your application materials to this email address. Application materials sent to this email address will not be considered.Cleveland-Cliffs Inc. is an equal opportunity employer - MFVeteranDisability. We are a drug-free workplace and conduct pre-employment screening as a condition of employment.