Job Description
A New Jersey-based media services company is actively seeking a new Associate Customer Experience Support to join their team, optimizing multi-channel support operations for digital subscription customers.
About the Opportunity:
Shift: Day
Schedule: Full-Time
Hours: Standard business hours
Setting: Hybrid (Tuesday to Thursday onsite)
Responsibilities:
Optimizing service delivery to digital subscription customers
Maintaining and evolving customer support tools and workflows
Automating recurring workflows
Analyzing data to improve automation and customer satisfaction
Leading AI-powered support experiences
Performing other duties, as needed
Qualifications:
3+ years of experience in Customer Support Operations
High School Diploma / GED
Experience with Digital Subscription-based Products
Proficiency in Zendesk
Collaborative mindset
Adaptability and problem-solving skills
Strong attention to detail
Desired Qualifications:
Associate's and/or Bachelor's Degree
Tech certifications
Experience in a Digital Business
Familiarity with Kustomer or similar platforms
Numbers & Facts
| Location | Englewood Cliffs, New Jersey |
| Industry | Staffing/Employment Agencies |
| Salary | $40 Per Hour |
| Company Size | 100 to 499 employees |
| Year Founded | 1985 |
| Website | http://www.tandymgroup.com |
About Company
At Tandym Group (formerly The Execu|Search Group), we’re committed to connecting talented people like you with leading companies. With our personalized approach, you’ll never feel like just a resume when you work with us. We know that every job—and every job seeker—is different, which is why we keep the focus on you and your goals. This philosophy has allowed us to help thousands of people find career success over the last three decades, and we’re here to help you do the same.
With our extensive network of companies and full suite of direct hire recruitment and contract staffing services, you’ll have access to a variety of roles. We match talent with highly curated opportunities across healthcare, professional services, tech, and life sciences—but it goes far beyond that.
When you partner with us, we’re all in. Your goals become our goals, and we are committed to helping you reach your highest potential. From matching you with your dream role to providing resume guidance and interview prep, we’re here for the entire journey. In the constantly changing world of work, you can count on us to be by your side.
With our extensive network of companies and full suite of direct hire recruitment and contract staffing services, you’ll have access to a variety of roles. We match talent with highly curated opportunities across healthcare, professional services, tech, and life sciences—but it goes far beyond that.
When you partner with us, we’re all in. Your goals become our goals, and we are committed to helping you reach your highest potential. From matching you with your dream role to providing resume guidance and interview prep, we’re here for the entire journey. In the constantly changing world of work, you can count on us to be by your side.
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