Job Description
Associate Customer Service Representative
Location: Springfield, IL 62704
Contract Duration: 3 Months – Potential Extension or Full-Time Conversion
Pay Rate: $19.52/hour (W2)
Work Schedule: 100% Onsite
Benefits: Weekly Pay, Medical, Dental, and Vision Insurance
Job Description
We are seeking an Associate Customer Service Representative to support customer service, order processing, data entry, field service coordination, and general administrative activities. The ideal candidate will have strong communication skills, attention to detail, and experience working with data entry and customer service processes.
Key Responsibilities
Required Qualifications
Option 1:
Option 2:
#TMCA
Location: Springfield, IL 62704
Contract Duration: 3 Months – Potential Extension or Full-Time Conversion
Pay Rate: $19.52/hour (W2)
Work Schedule: 100% Onsite
Benefits: Weekly Pay, Medical, Dental, and Vision Insurance
Job Description
We are seeking an Associate Customer Service Representative to support customer service, order processing, data entry, field service coordination, and general administrative activities. The ideal candidate will have strong communication skills, attention to detail, and experience working with data entry and customer service processes.
Key Responsibilities
- Answer incoming phone calls and direct callers to the appropriate person or department.
- Develop and prepare quotes for aftermarket customer requests.
- Enter customer orders into SAP upon receipt of purchase orders (POs).
- Coordinate with shipping and warehouse teams to ensure urgent orders are processed promptly.
- Assign Planned Maintenance work orders from the ServiceMax queue to the appropriate Field Service Engineer.
- Process goods receipts when parts, instruments, or other materials are received.
- Provide support to other team members and assist with additional duties during periods of increased workload.
- Perform accurate and timely data entry and maintain records as required.
- Communicate effectively with internal teams to support smooth order and service operations.
Required Qualifications
Option 1:
- High school diploma or equivalent.
- Minimum 2 years of experience in data entry and customer service.
Option 2:
- Associate degree or equivalent.
- Previous experience in data entry and customer service preferred.
#TMCA
Numbers & Facts
| Location | Springfield, IL |
| Industry | Staffing/Employment Agencies |
| Salary | $19.52 Per Hour |
| Company Size | 1,000 to 1,499 employees |
| Year Founded | 1968 |
| Website | https://www.tailoredmanagement.com/ |
About Company
CONNECTING TOP TALENT WITH TOP-TIER OPPORTUNITIES
Tailored Management is a global staffing firm that specializes in partnering with large organizations that run their contingent labor program in a VMS/MSP environment. We have the unique capacity to support programs across all scopes and geographic locations from a single headquarters, successfully elevating program performance across the board and minimizing costs, miscommunication and delivery times. But what do we really do? We bring together the best talent with the greatest opportunities.
Skills
- Administrative Skillsunmatched
- Communication Skillsunmatched
- Customer Support/Serviceunmatched
- Data Entryunmatched
- Data Processingunmatched
- Dental Insuranceunmatched
- Detail Orientedunmatched
- High School Diplomaunmatched
- On Site Supportunmatched
- Order Processingunmatched
- Purchase Ordersunmatched
- Record Keepingunmatched
- SAPunmatched
- Shipping/Receivingunmatched
- Telephone Skillsunmatched
- Time Managementunmatched
- Vision Planunmatched
- Warehousingunmatched
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