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Associate Customer Service Representative Associate Customer Service Representative

KYYBA, Inc

Auburn Hills, MI

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JOB DETAILS
SKILLS
Business Services, Communication Skills, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Electronic Data Interchange (EDI), Forecasting, High School Diploma, Information Technology & Information Systems, Legal, Order Management, Order Processing, Pattern Analysis, Problem Solving Skills, SAP, SAP ECC (fka SAP R/3 and SAP ERP), Sales, Sales Management, Team Player, Technical Recruiting, Time Management
LOCATION
Auburn Hills, MI
POSTED
4 days ago
Job Title: Associate Customer Service Representative  Associate Customer Service Representative
 
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development. 
 
Job Description
 
Responsibilities
A successful Customer Service Representative (CSR) must have a customer focused mindset, which enables her/him to deliver excellent customer service.
The CSR has complete ownership of the order management process from initial order entry to product delivery for her/his dedicated accounts.
 
The CSR interfaces with customers as well as internal and external functional partners. By building successful relationships, the CSR aligns multiple internal resources and capabilities, toward the goal of zero-defect customer satisfaction. Strong communication skills allow the CSR to translate the customers’ needs into information upon which the CSR, the business and other functions can make decisions and promptly act.
 
Key responsibilities:
  • Customer Engagement and Order Management
  • Responsible for multiple SAP transactions (i.e. order entry, returns, credits/debits, quality notifications, outputs, deliveries/shipments, invoices)
  • Build working relationships with commercial team partners to exceed customer expectations
  • Analyze customer ordering patterns to anticipate customer needs
  • Serve as a liaison with customers on administrative and technical matters (EDI/Capture/My ***)
  • Respond to customer inquiries and complaints in a timely manner
  • Review daily reports to proactively address and resolve issues (i.e. open order report, returns report, SAP block report, promise/failure, etc.)
  • Demonstrate flexibility/adaptability in a dynamic, fast-paced team environment
  • Quickly identify and own resolution of customer issues
  • Responsible for investigating and driving timely resolution of customer disputes. This involves interaction with the customer, credit, and sales representative
  • Make decisions for customers’ return following a quality complaint within their assigned Delegation of Authority (DOA) limit
  • As part of the account team, relay all pertinent information gathered from the customer to the account manager (forecast, new project, changes in the organization.)
 
Qualifications
  • SAP-R3 or equivalent experience, High School Diploma required, College degree preferred, Order entry experience & previous customer service experience
  • This position is hybrid 4 days in the office and 1 day from home office. (subject to change) per the Company.
 
Location: (Auburn Hills, MI)
 
Disclaimer: 
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, ag e, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.”
It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Kyyba at 248-813-9665

Rewards:
Medical, dental, vision
401k 
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client 
 
SELECT AWARDS
  • An INC 5000 company for 10 years
  • Corp! Michigan Economic Bright Spots 
  • Crain’s Detroit Business Top Staffing Service Companies in Detroit
  • TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
  • Best of MichBusiness winner in HR Wizards & Partnerships
  • Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
  • 101 Best & Brightest Companies to Work for in Michigan
 
 
 
 
 

About the Company

K

KYYBA, Inc

Kyyba group of companies are privately held and specialize in staff augmentation, application software and project solutions. In operation for more than 15 years, we have earned an enviable track record and reputation within all the industries we serve. Our unique processes and maturity enables us to understand the needs of the business organizations and provide business solutions that match the real and compelling needs of our customers.

Headquartered in Michigan, Kyyba has multiple office locations and we serve local, regional and national client base consisting of Fortune 500 and middle market companies. Kyyba extends the above solutions and services to a broad spectrum of industry verticals ranging from automotive, insurance, technology, financial, transportation, government and so on.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1998
WEBSITE
http://www.kyyba.com/

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