Associate Customer Service Representative

Title: Associate Customer Service Representative
Location: MI - Auburn Hills
Duration: 3+ Months

This position is hybrid 4 days in the office and 1 day from home office. 

Key responsibilities:
-Customer Engagement and Order Management
-Responsible for multiple SAP transactions (i.e. order entry, returns, credits/debits, quality notifications, outputs, deliveries/shipments, invoices)
-Build working relationships with commercial team partners to exceed customer expectations
-Analyze customer ordering patterns to anticipate customer needs
-Serve as a liaison with customers on administrative and technical matters (EDI/Capture/My DuPont)
-Respond to customer inquiries and complaints in a timely manner
-Review daily reports to proactively address and resolve issues (i.e. open order report, returns report, SAP block report, promise/failure, etc.)
-Demonstrate flexibility/adaptability in a dynamic, fast-paced team environment
-Quickly identify and own resolution of customer issues
-Responsible for investigating and driving timely resolution of customer disputes. This involves interaction with the customer, credit, and sales representative
-Make decisions for customers' return following a quality complaint within their assigned Delegation of Authority (DOA) limit
-As part of the account team, relay all pertinent information gathered from the customer to the account manager (forecast, new project, changes in the organization.)

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Why TalentBurst?
At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.

Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.

We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.

TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.