Associate Customer Service Representative

JOB-10046667

Anticipated Start Date

May 4, 2026

Location

Houston, TX

Type of Employment

Contract Hire

Employer Info

Our client is a leader in the industry of providing safe water treatment and sewage services, which is a priority for sustainability of humanity. Many infrastructure expenditures approved by Congress this past year provide job stability for employees that work in this industry. This client hires all full-time associates through temporary agencies, so our roles are typically temp-to-hire. This gives our candidates and the client an opportunity to ensure that this will be a good fit for full time role with their company. They have many locations nationally and there is an opportunity for advancement and provide benefits to their full-time employees. Safety is a priority for this client and they provide training and direction for all employees to ensure they are able to do their job safely.

Job Summary

The Associate Customer Service Representative is an entry-level individual contributor who supports essential service and order processes. This role responds to customer inquiries, processes orders, and ensures accurate service delivery, all while following defined procedures. The position requires strong communication skills, a willingness to learn, and the ability to work both independently and as part of a team.

Job Description

• Respond promptly and professionally to customer inquiries via phone, email, and other channels.
• Process customer orders, service requests, and required documentation.
• Manage incoming and outgoing calls for both internal and external customers.
• Collaborate with internal teams to resolve customer issues or fulfill requests.
• Enter or update service order requests; provide order confirmation to customers.
• Follow established procedures and company policies in daily tasks.
• Process customer payments and provide proof of payment as needed.
• Provide invoices or generate customer-specific reports upon request.
• Ensure adherence to department standards and service metrics.
• Shift: 7am - 8pm EST Timezone

Skills Required

• Excellent time management, organizational, written and verbal communication skills
• Analytical problem solving and sound decision-making abilities
• Ability to manage difficult or sensitive situations with professionalism
• Willingness to learn and improve processes
• Strong multitasking skills using various communication channels
• Friendly, detail-oriented, and customer-focused approach
• Basic computer and data entry skills
• Must be able to sit, stand, hear, and see on a regular basis
• Frequent walking, writing, and typing required
• Occasional bending, reaching, and stair climbing
• Ability to communicate clearly both verbally and in writing
• Exposure to minor dust or dirt; concrete work surfaces
• Ability to operate a computer and communicate via phone
• Occasional travel for meetings or seminars may be required
• Willingness to travel for training

Education

• High school diploma or equivalent and at least 1 year of customer service or related work experience
• OR Associate’s degree with demonstrated capability in a comparable role

Pay Rate

• $18 - $23 per hour (Compensation will be offered within this posted range based on experience, skills, and market factors)