Associate Customer Service Representative

Summary:

• Location: Houston, TX
• Duration: 5 Months

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and other channels.
• Process customer orders, service requests, and required documentation.
• Manage incoming and outgoing calls for both internal and external customers.
• Collaborate with internal teams to resolve customer issues or fulfill requests.
• Enter or update service order requests; provide order confirmation to customers.
• Follow established procedures and company policies in daily tasks.
• Process customer payments and provide proof of payment as needed.
• Provide invoices or generate customer-specific reports upon request.
• Ensure adherence to department standards and service metrics.

Requirements:

• High school diploma or equivalent and at least 1 year of customer service or related work experience
• OR Associate’s degree with demonstrated capability in a comparable role

Preferred Skills:

• Excellent time management, organizational, written and verbal communication skills.
• Analytical problem solving and sound decision-making abilities.
• Ability to manage difficult or sensitive situations with professionalism.
• Willingness to learn and improve processes.
• Strong multitasking skills using various communication channels.
• Friendly, detail-oriented, and customer-focused approach.
• Basic computer and data entry skills.

Physical & Work Requirements:

• Must be able to sit, stand, hear, and see on a regular basis.
• Frequent walking, writing, and typing required.
• Occasional bending, reaching, and stair climbing.
• Ability to communicate clearly both verbally and in writing.
• Exposure to minor dust or dirt; concrete work surfaces.
• Ability to operate a computer and communicate via phone.
• Occasional travel for meetings or seminars may be required.