Associate Customer Service Representative

Job Summary Provide exceptional customer service by responding to customer inquiries, resolving product-related issues, and ensuring timely and accurate resolution of requests. This role serves as a primary point of contact for customers, proactively addressing their needs while collaborating with internal departments to deliver a positive customer experience. The position follows a hybrid work schedule, with 3 days in the office and 2 days working remotely. Key Responsibilities Respond to customer inquiries and product-related issues in a prompt, professional, and courteous manner. Interpret customer questions and requests to ensure accurate and effective resolutions. Initiate proactive customer contact to identify and address customer needs. Monitor the resolution process and coordinate with internal departments to ensure timely follow-througfh. Maintain a high level of customer satisfaction through effective communication and problem resolution. Collaborate with cross-functional teams to support customer service objectives. Perform other customer support duties as assigned. Required Qualifications High school diploma or equivalent; associate's or bachelor's degree is preferred. Previous customer service experience in a professional environment. Strong verbal and written communication skills. Excellent customer service and interpersonal skills. Ability to interpret customer requests and provide effective solutions. Strong problem-solving and organizational skills. Ability to work independently and collaboratively in a team environment. Proficiency with basic computer applications and customer service systems. Required Skills Customer Service Customer Support Product Knowledge Problem Solving Communication Skills Interpersonal Skills Issue Resolution Customer Relationship Management Organization Skills Time Management Microsoft Office Team Collaboration Preferred Skills Experience in a hybrid work environment. Experience using CRM or customer service software. Education: High School

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.