Associate Customer Success Manager

Stratix Corporation is the trusted advisor for many industry-leading global enterprises, offering the most comprehensive managed services portfolio to help companies operationalize and realize the full value of their mobile investments. Our passion is partnering with businesses to operationalize their mobile investments with high-value services that drive competitive differentiation.

Position Summary

We are seeking a local, office-based Associate Customer Success Manager to join our dynamic team in Norcross, GA. As a key contributor to Stratix's success, you will engage, retain, and empower our enterprise customers, helping them leverage our services to achieve their mobility objectives. The ideal candidate is customer-obsessed, results-driven, and eager to grow within a fast-paced, rapidly expanding company.

Key Responsibilities

• Customer Relationships - build relationships with internal and external customers through planned and unplanned meetings/touchpoints. Our business requires Customer Success to be available when customers need us.
• Order Management - work with internal teams to ensure orders get booked and go out on time.
• Inventory Management - manage the customer's inventory/inventory thresholds, including internal transfers, replenishments and ordering of new equipment. This includes customer owned inventory as well as spare pool inventory.
• Lifecycle Management - work with the internal partners to ensure spare pool is at contractual levels, replacements go out per the contractual agreement with the customer etc.
• Problem solving - evaluate and prioritize customer issues to drive timely resolution, including ensuring they fully understand the issue, resolution, and prevention strategies.

Job Requirements

• Bachelor's Degree (BA/BS) required.
• 1+ years of experience in data analysis or a customer facing role.
• Proficiency in Microsoft Office, with advanced Excel skills (e.g., XLOOKUP, Pivot Tables, charts/graphs).
• Excellent written and verbal communication skills, with an aptitude for data driven persuasion.
• High energy, proactive individual with a "hands-on" approach to problem solving.
• Exceptional time management, multitasking, and prioritization abilities.
• Adaptability to a fast-paced, dynamic work environment with a commitment to quality and a positive "can do" attitude.
• Continuous improvement mindset with a focus on customer satisfaction.
• Ability to work both independently and collaboratively, taking ownership and accountability for outcomes.
• Experience with Oracle and ServiceNow systems (preferred).

Work Environment:

This position is based in Norcross, GA, and requires candidates to work onsite 5 days per week. Candidates should be local to the area as this is not a remote position.

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