Associate Customer Success Manager, Uber Direct Enterprise

About the Role

Uber Direct is one of Ubers fastest growing businesses, enabling Merchants to unlock last-mile delivery for their customers via their own ecommerce channels outside of the Uber Eats marketplace. We have developed strategic partnerships with key Merchants across Online Food Delivery and are seeking an Associate Customer Success Manager to join our growing team.

As an Associate Customer Success Manager, you will serve as a trusted partner to our Merchant Partners, developing long-lasting relationships to support and grow their business on our platform. You will work collaboratively with sales operations, product, and other technical counterparts to develop, implement, and automate critical business processes to better manage the day-to-day performance of our merchants.

Key Responsibilities

• Own and manage a portfolio of top partners, establishing key relationships enabling the growth of their business and improvement of their operations.
• Act as the partners point of contact, handling inquiries, resolving conflicts, and providing solutions in a timely manner.
• Engage with your portfolio and work cross-functionally with internal teams to identify and drive growth opportunities to build better features and products.
• Set and track account KPI targets in a QBR context, including expansions, rollouts, and new partner initiatives.
• Collaborate with leadership to set organizational strategy and rapidly execute against it.
• Travel up to 20% per quarter surrounding recurring Business Reviews and Partner syncs as needed.

Requirements

• 2 years of full-time experience in customer success account management or strategic relationship management.
• Bachelors Degree
• Preferred Qualifications:
• 2 years of experience in management consulting or strategic operations.
• Thrives in a fast-paced growth-focused environment.
• Strong problem-solving skills, ability to roll up your sleeves and get into the weeds of something, and communicate your findings into key recommendations.
• Excellent storytelling and relationship-building skills.
• Previous experience managing large enterprise accounts.
• Highly creative passion to change and revolutionize the delivery industry.

Compensation and Benefits

For Chicago, IL-based roles, the base salary range for this role is $81,000 per year - $90,000 per year. For New York, NY-based roles, the base salary range for this role is $90,000 per year - $100,000 per year. For San Francisco, CA-based roles, the base salary range for this role is $90,000 per year - $100,000 per year.

For all US locations, you will be eligible to participate in Ubers bonus program and may be offered an equity award & other types of compensation. All full-time employees are eligible to participate in a 401k plan. You will also be eligible for various benefits. More details can be found at the following link: https://jobs.uber.com/en/benefits

About Uber

Ubers mission is to reimagine the way the world moves for the better. Our bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us moves the world - lets move it forward together.

Ubers Commitment to Diversity and Inclusion

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form: https://forms.gle/DWTk9k6xtMU25Y5A

Office Expectations

Offices continue to be central to collaboration and Ubers cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.