Associate Director-64530101

JOB SUMMARY

The Associate Director of Clinics provides day-to-day clinical and operational leadership across two MHOTRS clinics. This role delivers direct clinical services (small caseload), provides clinical supervision to clinicians, and supports the Program Director in all administrative aspects of clinic operations. The Assistant Director ensures high-quality, strengths-based care; oversees the full client flow (referrals, intakes, admissions, discharges); and maintains full compliance with OMH regulations and agency policies. The role coordinates interdisciplinary teams, promotes a safe and therapeutic environment, and uses data to drive access, quality, and outcomes.

ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.)

1) Clinical Leadership & Supervision

•  Provide Clinical Supervision to therapist in accordance with licensure standards and agency policy; ensure supervision notes and supervision plans are maintained.
• Direct clinical treatment services: oversee development, implementation, and review of service plans; ensure rehabilitative interventions are individualized, strength-based, trauma-informed, and culturally responsive.
•  Maintain a safe, therapeutic environment; reinforce evidence-based practices, risk assessment, and fidelity to program models.
• Authorize intake and discharge decisions consistent with clinical necessity, OMH requirements, payer rules, and agency policy.
• Oversee intake & preplacement: review referrals and records; conduct/coordinate biopsychosocial assessments; collaborate with medical/psychiatric and care navigation staff for appropriate placement and timely access.
• Monitor counseling and rehabilitative services (individual, family, group): evaluate quality, appropriateness, and adherence to regulatory guidelines and best practices.
• Ensure comprehensive information gathering (medical, psychological, social determinants) and that staff appropriately assess client capabilities, risks, and goals.
• Direct inspection of case records for completeness and quality (diagnostic assessments, treatment plans, service plan reviews, progress notes, releases/consents, closing/discharge summaries); ensure accuracy of data in the EHR and any manual records.
• Conduct regular clinical meetings, lead case conferences, utilization reviews, and quality rounds.
• Review crisis assessments and interventions; During / after crisis and ensure follow-up documentation safety planning.
•  Carry a small caseload to maintain clinical acuity and model practice excellence.

2) Administrative Leadership & Operations Support

•  Administratively manage the full client flow for both MHOTRS clinics: referrals, screenings, intakes, admissions, transfers, and discharges; maintain timely throughput and equitable access.
• Own clinic scheduling logistics (template integrity, clinician availability, waitlist management, no-show reduction strategies); track access KPIs (time to intake, time to first psychiatry, engagement at 30/60/90 days).
• Ensure regulatory compliance with OMH requirements, HIPAA, incident policies, and agency standards; prepare for audits and corrective action plans.
• Documentation and billing integrity: partner with Clinic Director, Finance/QA to ensure medical necessity, accurate coding, timeliness, and completeness of notes/plans; monitor held claims and reversals.
• Data informed management: run EHR and dashboard reports; analyze trends (productivity, outcomes, grievances, incident patterns); implement improvement projects.

3) Personnel Management (administrative)

•  Establish and maintain work schedules and caseload assignments; approve time and attendance; manage time clock edits per HR suspense.
• Staffing & recruitment: review authorized positions; submit RFPs / COSs for vacancies; interview candidates per policy and employment law; recommend staffing pattern changes.
• Training & compliance: Provide and ensure completion of required training. Provide training/coaching in assigned clinical subjects and charting practices.
• Employee relations and safety: monitor morale and work climate; prevent/eliminate harassment or discrimination; receive and escalate sexual harassment complaints to HR and participate in investigations as directed.
• Leave management: monitor accruals; approve leave requests; notify HR for FMLA/related leaves; maintain appropriate contact with staff during extended leaves.
• Onboarding & orientation: manage orientation of new personnel; reinforce program philosophy, protocols, and regulatory adherence.
• Conducts Investigations: Conducts internal investigations of untoward incidents directed by Quality Assurance or Human Resources in accordance with agency policy.
•  Performs other job-related duties as assigned

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

• Committed to the active promotion of ICL values and goals.
• Knowledge of mental health legislation and the ability to lead a multi-disciplinary staff of professionals and paraprofessionals in providing treatment and rehabilitative services.
• Ability to manage multiple projects, delegate tasks, and check on the completion of assigned tasks.
• Ability to manage resources, which includes money, material, time, and people.
• Ability to prioritize, think logically and follow procedures and instructions.
• Position requires flexibility with hours, may require after-hour calls.
• Ability to effectively communicate and interact with auditors, regulatory bodies, clients, staff, colleagues, public, other agencies and their staff and third-party insurance personnel.
• Must have an excellent understanding of state and city OASAS/DOH/ OMH) regulations.
• Must have knowledge of third party and managed care requirements.
•  Excellent written and verbal communication skills.
• Successful track record of leading diverse interdisciplinary staff is essential.
• Position requires flexibility with hours, may require after-hour calls.

QUALIFICATIONS AND EXPERIENCE

Licensed Psychologist or Licensed Clinical Social Worker with current, valid NYS registration. Training and Experience: 3 years minimum clinical experience (with children, adolescents, and adults). 1 year minimum progressive administrative and/or supervisory experience.

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