Associate Director, AI Platform Operations & Enablement

KPMG LLP

Seattle, WA

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JOB DETAILS

JOB TYPE

Full-time, Employee

SKILLS

Access Control, Amazon Web Services (AWS), Artificial Intelligence (AI), Business Model, Business Operations, Cloud Computing, Communication Skills, Community Support, Consulting, Cost Control, Cross-Functional, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Data Modeling, DevOps, ERP (Enterprise Resource Planning), Enterprise Architecture, Enterprise Protection, Establish Priorities, GCP (Good Clinical Practices), High Availability, IT Service Management (ITSM), Identify Issues, Insurance, Legal, Machine Tool, Matrix Management, Microsoft Windows Azure, Multitasking, Offshoring, Onboarding, Operational Support, Operations Planning, Operations Processes, Organizational Skills, Performance Management, Presentation/Verbal Skills, Production Systems, Prototyping, Psychiatry and Mental Health, Public Cloud, Regulations, Risk, Risk Management, Security Architecture, Service Delivery, Service Level Agreement (SLA), Set Goals, Standard Operating Procedures (SOP), Support Documentation, System Lifecycle, Systems Administration/Management, Team Lead/Manager, Team Player, Technical Operations, Usability Engineering, Writing Skills

LOCATION

Seattle, WA

POSTED

30+ days ago

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking an Associate Director, AI Platform Operations & Enablement to join our Digital Nexus technology organization. This is a hybrid work opportunity.
Responsibilities:
Establish and run end-to-end platform operations, including intake, onboarding, environment provisioning, access controls, cost management, and lifecycle management; coordinate across engineering, enterprise architecture, security, risk, legal, and compliance teams to ensure platform stability, usability, and regulatory alignment
Ensure high availability, performance, and operational readiness of AI tooling, services, integrations, and multiagent orchestration patterns; operationalize AI governance, risk, and compliance controls, including responsible AI, data residency, model monitoring, auditability, and controls evidence
Manage and triage in matrixed organization with onshore and offshore technical teams; lead and influence cross functional teams by setting common goals and objectives
Enable client zero experimentation and controlled client-facing pilots, advising teams as solutions transition from prototype to pilot or production adjacent environments
Identify, develop, document operational processes and procedures; assist with runbook implementations where there are gaps; develop operational support costing of cloud support definition including mapping of workflow deliverables as part of cloud services system support lifecycle mapping
Define as well as document new SOP support procedures in addition to working with various teams for support alignment plus adoption in both onshore and offshore support model
Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment

Qualifications:
Minimum eight years of recent experiencein technology operations, platform enablement, cloud services, or largescale enterprise technology programs with practical experienceoperatingand supporting platforms acrossone or more major cloud providers(Azure, GCP, AWS), including reliability, cost, and access management; strong understanding ofenterprise systems of record(e.g., CRM, ITSM, ERP) and associated integration and orchestration patterns.
Bachelor's degree from an accredited college or university is required
Demonstrated experience supportingAI/ML or generative AI platforms,agent-basedsystems, and/orMLOps, DevOps, or platform reliability practices in an enterprise context, and experienceoperatinginregulated orrisk sensitiveenvironments, with exposure to governance, compliance, audit, and control frameworks; proven ability to operatecross functionallyin matrixed organizations, balancing innovation enablement with risk management, and communicating complex technical concepts to diverse stakeholders.
Experience in enterprise operations, with infrastructure support management (level one to three tier support); prior experience with crafting OLA and SLA's agreements are major plus as well as working in Public Clouds such as Azure, GCP, AWS
Ability to conceptualize and operationalize from an IT factory business model; requiring services mapping to define, operationalize end-to-end vision and understand how logical workflow design will translate into one or more service deliverable work streams
Strong verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority; able to prioritize, delegate, foster the development of high-performance teams to lead/support an environment driven by customer service and team work; excellent trouble-shooting, organizational skills and ability to work on multiple projects simultaneously; ability to participate in resource planning processes based on defined organizational plans.
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

KPMG LLP and its affiliates and subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work.

Follow this link to obtain salary ranges by city outside of CA:
https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=8109_9_26
KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.

Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link “https://assets.kpmg.com/content/dam/kpmg/us/pdf/2018/09/eeo.pdf? ”contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

About the Company

KPMG LLP

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