Associate Director, Business Operations

Omnicom Media (OM), the media services division of Omnicom Group Inc. (NYSE: OMC) delivers transformational experiences for consumers, clients, and talent. Powered by the Omni marketing orchestration system, OM connects best-in-class capabilities that enable our full-service media agencies OMD, PHD, and Hearts & Science to deliver more relevant and actionable consumer experiences, more productive and proactive client experiences, and more collaborative and rewarding talent experiences for the more than 24,000 people serving the worlds leading brands in OM agencies around the globe.

Associate Director, Business Operations

Hearts & Science is seeking an Associate Director, Business Operations to support a global luxury and lifestyle brand. This role sits at the center of how the account runs day-to-day ensuring teams across planning, activation, marketing science, and finance operate in a coordinated, structured way.

We are specifically looking for someone who has worked in media planning or activation and understands how agency teams actually function in practice. That experience is critical to helping build the right ways of working, governance structures, and team operating models that allow a complex account to run smoothly.

If you understand how campaigns move from strategy to execution and know where the operational friction points typically occur this role will give you the opportunity to help design better systems that enable teams to execute with clarity and confidence.

About the Role

The Associate Director, Business Operations helps design and operationalize how the team works together. This role partners closely with Planning, Activation, Marketing Science, Finance, and Account Leadership to ensure the right structures, processes, and ownership models are in place across the account. You will help build RACIs, ways of working, governance frameworks, and operational guardrails that ensure teams know when to engage partners, how work moves through the organization, and how priorities are executed effectively. This is a strategic operations role, focused on improving how teams function not just managing tasks.

Key Responsibilities

Team Structure & Ways of Working

• Design and implement clear ways of working across Planning, Activation, and Marketing Science teams
• Build and maintain RACI frameworks that clarify roles, decision rights, and escalation paths
• Help teams understand who should be involved, when, and why across key workstreams
• Identify operational friction points and recommend improvements to team structure and workflows

Cross-Functional Coordination

• Partner with Planning and Activation leaders to ensure campaign execution aligns with operational processes
• Facilitate alignment across Planning, Investment, Marketing Science, and Finance
• Support priority projects by bringing the right teams together and solving operational challenges
• Help leadership navigate complex workstreams by ensuring clear ownership and coordination

Operational Governance

• Strengthen cross-channel QA and trafficking governance
• Standardize workflows that improve consistency and efficiency across teams
• Maintain key operational trackers and documentation to ensure transparency into timelines and deliverables

Deliverable & Quality Oversight

• Ensure reporting and deliverables meet client expectations for quality and timeliness
• Maintain documentation around operational processes and governance standards
• Monitor post-launch controls to ensure campaign accuracy in market

Financial & Budget Oversight

• Support governance of media budgets across workstreams
• Monitor staffing utilization and burn rates
• Flag financial or operational risks early and help leadership determine the right course of action

What You Bring

• 68+ years of experience in media planning, activation, or agency operations
• Strong understanding of how media planning and execution teams work together
• Experience working across multiple channel teams within an agency environment
• Ability to design structured processes, governance models, and operational frameworks
• Strong Excel and operational workflow management skills
• Confidence working with senior stakeholders and facilitating cross-team alignment

What Sets You Apart

• You understand how agency teams actually operate, not just how processes look on paper
• You know where execution typically breaks down and how to fix it
• You think about structure, accountability, and clarity, not just output
• You know when to pull in the right expertise to solve a problem
• You bring order to complex organizations without slowing teams down

This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). The Company reserves the right to modify this pay range at any time. For this role, benefits include: health insurance, vision insurance, dental insurance, 401(k), Healthcare Flexible Spending Account, Dependent Care Flexible Spending Account, vacation days, sick days, personal days, paid parental leave, paid medical leave, and STD/LTD insurance benefits.

Compensation Range

$70,000-$125,000 USD

This role is hybrid, requiring three (3) days per week in the office. The remaining two (2) days may be worked remotely. Specific in-office days will be discussed during the interview process, with flexibility to align with team needs. Please note that the number or required in-office days may be adjusted over time, potentially increasing the number of required in-office days based on business needs.

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